Summary
Overview
Work History
Education
Skills
Core skills
Certification
references
status
Timeline
Generic

Siti Arnevis

Birmingham

Summary

I am highly motivated, adaptable, friendly and responsible person with different kind of experiences in some fields such as diplomatic, administration, voluntary and hospitality.

Have good attitude especially polite and humble. Loved to meet people, helping each other and socialising. Willing work in a team, under pressure and deadline in order to achieve excellent customer service and company satisfaction.

Committed to delivery of high service standard, good customer service, and highly willing to learn new things.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Next Team Member (Delivery)

Next Retail
09.2022 - 07.2023

• Accurately processing stock quickly and to the highest standard, which includes scanning, unpacking, hanging, size cubing and putting stock away.

• Ensuring all stock is gorgeously presented and put onto the sales floors or away in the stockrooms correctly.

• Keeping operational areas of the store clean, tidy and organised.

• Offering fast and friendly service to our customers from back or front areas of the store, working on the sales floor as needed.

• Working as part of the store team, reporting to one of our Coordinators or Managers.

• Helping customer with their order and making sure they found what they were looking for.

• Counting out the correct change when tendering cash.

• Stocking shelves when a product is running out.

Sale Support Team

Next Retail
12.2021 - 01.2022
  • Served products to customers
  • Describing products and suggesting products to customers.
  • Cleaned and sanitised work areas and equipment. Make sure the store stay clean.
  • Prepared, opened register and carried out other opening duties.
  • Operating a cash register
  • Maintaining good connection with customer and warmly greeted.
  • Ensure customers happy with their order.
  • Helping customer with their order and making sure they found what they were looking for.
  • Counting out the correct change when tendering cash.
  • Stocking shelves when a product is running out.
  • Following procedures like dress code, customer etiquette, safety regulations, and other precautions and requirements
  • Processing returned items
  • worked with team to achieve goals
  • Set and achieved goals for professional development, including team and store targets.

Administrative Officer

Amz UK. ltd
11.2020 - 08.2021
  • Ensure files was in order.
  • Made and answered phone calls.
  • Took customers complains.
  • Replied to emails.
  • Provided administrative support to senior staff.
  • Ordered office supplies.


Coffee Barista

Starbucks Coffee
09.2017 - 09.2018
  • Served individually made coffee drinks to over hundreds customers daily.
  • Describing menu items and suggesting products to customers.
  • Cleaned and sanitised work areas, utensils and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Maintaining good connection with customer, warmly greeted, remembering regular customer order.
  • ensure customers happy with their order.
  • worked with team to achieve goals
  • Set and achieved goals for professional development, including team and store targets.


Volunteer Teacher

Peduli anak foundation
08.2016 - 04.2017
  • teacher basic education for child abuse and exploitation.
  • Organised events and meetings.
  • Worked with team to build strong relationship with sponsors.
  • Mentoring and counselling services for the kids.


Intern

Ministry of Foreign Affairs of Indonesia
05.2015 - 07.2015
  • Prepared documents before meeting for the diplomat.
  • Arranged and assisted diplomat during meetings and made reports after meeting.
  • Answered calls and wrote emails to other diplomats, departments, embassies.
  • Made plans for project and seminars.
  • Worked with teams to ensure events and seminar were went good.
  • Ensure provided diplomats needed.


Education

Bachelor of Science - Social and political science

Brawijaya University
Indonesia
01.2016

Skills

  • Microsoft Office, covering Ms Word;MsExcel;MsPowerpoint
  • Reporting, documentation and office administration
  • Event planning, presentation design, invoice processing and purchase order
  • Mail handling, customer service and Administrative support
  • Cashier, Service upselling and Customer greeting
  • Safe food handling, Food preparation and safety
  • Coffee recipes, coffee brewing, coffee machine and grinder calibration, standard coffee and tea preparation
  • Teamwork, speedy, and hospital service

Core skills


  • Delivers excellent customer service to all customers by acting with customer comes first attitude, polite, helpful and connecting with customer.
  • Follows health, safety and sanitation guidelines for all products.
  • Maintains a clean and organized workspace.
  • Good communication and coordination with team and manager.
  • Restock items that are running low and maintain proper display appearances
  • Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary).
  • Assist with inventory counts and placement of new products, including new in-store or window displays.
  • Make recommendations and Assist shoppers.
  • Multitasking and good speed.
  • Managing transactions with customers using cash registers, card debit/credit machine or Point of Sale (POS).
  • Maintaining the products storage/stock using FIFO method.

Certification

  • Certified : Level 2 Food hygiene and Safety for Manufacturing - A high quality, interactive training course that ensure food handlers meet the UK/UE standards for food hygiene and safety, 2020.
  • Certified; IELTS scored 5.5, CEFR B2, 2018.
  • Certified; Starbucks Coffee Barista, 2018.
  • Certified; Internship at Ministry of Foreign Affairs Republic of Indonesia in 2014.


references

References upon request

status

Available immediately

Timeline

Next Team Member (Delivery)

Next Retail
09.2022 - 07.2023

Sale Support Team

Next Retail
12.2021 - 01.2022

Administrative Officer

Amz UK. ltd
11.2020 - 08.2021

Coffee Barista

Starbucks Coffee
09.2017 - 09.2018

Volunteer Teacher

Peduli anak foundation
08.2016 - 04.2017

Intern

Ministry of Foreign Affairs of Indonesia
05.2015 - 07.2015

Bachelor of Science - Social and political science

Brawijaya University
Siti Arnevis