Hollie Younger
Sidcup,Kent
Summary
Dedicated retail professional with extensive experience in managing returns, exchanges, and transaction recording. Proficient in operating point-of-sale systems and cash registers, ensuring precise cash handling and discount calculations. Recognized for strong listening skills and customer engagement, consistently maintaining a positive demeanor in high-pressure situations. I am looking to transition to a career in law after graduating with a 2:1 in Law at the University of Greenwich.
Overview
10
10
years of post-secondary education
9
9
years of professional experience
Work history
Customer service cashier
Sainsburys
Chislehurst, Bromley
2018.11 - Current
- Checked prices using barcode scanners for accurate billing.
- Completed opening and closing procedures, ensuring store readiness.
- Enhanced customer experience with a positive attitude and patience.
- Operated cash register to facilitate smooth transactions.
- Ensured customer satisfaction by providing efficient and friendly service.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Managed queues effectively during busy periods, reducing wait times.
- Handled customer complaints professionally leading to resolution and retention.
- Checked customer ID when selling age-restricted items, following store policy.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Trained and mentored new cashiers and clerks in correct processes.
Teaching assistant
Hurst Primary School
Bexley, Kent
2017.07 - 2017.07
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Assisted in conducting assessments to determine student understanding of subjects.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Prepared classroom materials to facilitate efficient lessons.
Education
Bachelor of Arts - Law
University of Greenwich
London 2021.09 - 2024.05
A-Levels - Law, Business, Media
Blackfen School For Girls
Sidcup, Bexley 2018.09 - 2021.06
GCSEs -
Blackfen School For Girls
united kingdom 2013.09 - 2018.06
Skills
- Returns and exchange handling
- Transaction recording
- Discount calculation
- Exceptional listening
- Point-Of-Sale systems operation
- Product knowledgeability
- Resilient under pressure
- Money counting
- Cash handling
- Cash register operation
- Customer engagement
- Telephone etiquette
- Positive attitude
- Empathy and compassion
- Product returns handling
- Listening actively
- Time efficiency
Timeline
Bachelor of Arts - Law
University of Greenwich
2021.09 - 2024.05
Customer service cashier
Sainsburys
2018.11 - Current
A-Levels - Law, Business, Media
Blackfen School For Girls
2018.09 - 2021.06
Teaching assistant
Hurst Primary School
2017.07 - 2017.07
GCSEs -
Blackfen School For Girls
2013.09 - 2018.06