Hollie Scott
Preston ,Lancashire
Summary
Friendly individual with polite, professional manner seeks role in medical reception management. Committed to achieving excellent service standards through compassionate communication and responsive administration support. Learns quickly and takes direction well to achieve tasks to instructions.
Overview
11
11
years of professional experience
Work history
Medical receptionist
Ribbelton Medical Centre
preston, Lancashire
2025.08 - Current
- Ensured patient comfort by providing clear communication and timely service.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Maintained clean reception area to promote a positive clinic environment.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Provided empathetic customer service during stressful medical situations; eased patient anxiety.
Health care assistant
Sue Ryder/ Brain Kind Neurological Centre
Preston , Lancashire
2020.07 - 2025.01
- Assisted in patient care, improved comfort and well-being.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Monitored vital signs of patients with meticulous attention.
- Kept detailed records of patient progress.
- maintained dignity and respect at all times.
- Delivered palliative care to terminally ill neuromuscular disorder patients.
- Showed empathy and understanding towards all patients, fostering trustful relationships.
Nursery practitioner
Ashbridge on ribble nursery
Preston , Lancashire
2019.02 - 2020.02
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Promoted inclusivity within the classroom using diverse teaching materials and practices.
- Planned educational games to stimulate cognitive growth in children.
- Developed trusting relationships with children, parents and staff.
Customer assistant
Food warehouse Iceland
Preston , Lancashire
2018.08 - 2019.01
- Improved customer relations by promptly addressing queries and concerns.
- Ensured health and safety regulations complied within work premises at all times.
- Stocked shelves regularly for easy access to products by customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Cleaning assistant
Deborah Gilmore Cleaning
Preston , Lancashire
2016.05 - 2018.06
- Provided sanitary conditions by disinfecting high-touch surfaces regularly.
- Delivered top-quality service by promptly addressing any specific cleaning requests from clients.
- Ensured safety standards through correct usage of cleaning chemicals and equipment.
Sales assistant
Sainsbury’s inglewhite road
Preston , Lancashire
2015.11 - 2016.01
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers in locating specific items to boost satisfaction.
Sales assistant
B&M bargains
Preston , Lancashire
2015.08 - 2015.11
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
Undergraduate Degree - Psychology
University of Central Lancashire
Preston 06.2024
NVQ Level 3 - Health & Social Care
Preston College
Preston 09.2018
Skills
- Team player
- Customer Service
- Empathy
- Patience
- Competent time management
- Communication skills
- Diligence
Timeline
Medical receptionist
Ribbelton Medical Centre
2025.08 - Current
Health care assistant
Sue Ryder/ Brain Kind Neurological Centre
2020.07 - 2025.01
Nursery practitioner
Ashbridge on ribble nursery
2019.02 - 2020.02
Customer assistant
Food warehouse Iceland
2018.08 - 2019.01
Cleaning assistant
Deborah Gilmore Cleaning
2016.05 - 2018.06
Sales assistant
Sainsbury’s inglewhite road
2015.11 - 2016.01
Sales assistant
B&M bargains
2015.08 - 2015.11
Undergraduate Degree - Psychology
University of Central Lancashire
NVQ Level 3 - Health & Social Care
Preston College