Hollie Morville
Colne,Lancashire
Summary
Motivated professional with a strong work ethic and commitment to high-quality results. Experienced in independent and team settings, demonstrating effective communication, problem-solving, and organisational skills. Adapts quickly to new challenges while efficiently managing priorities and maintaining customer satisfaction. Eager to contribute positively and learn new skills to support the organisation's success.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Hospitality team member
Charlotte Victoria
Colne, Lancashire
2023.07 - Current
- Contributed to team targets by upselling menu items.
- Assisted colleagues during peak hours for smooth operations.
- Delivered efficient table service, resulting in repeat business.
- Managed reservations efficiently, ensuring maximum occupancy.
- Served meals professionally, enhancing overall dining experience.
- Handled complaints in a professional manner to maintain brand reputation.
- Enhanced guest satisfaction with prompt and attentive service.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Facilitated payments smoothly for quick customer checkout.
- Streamlined communication between kitchen and floor staff for efficient service.
- Handled complaints and conflict with a diplomatic approach.
- Understood and adhered to food safety and hygiene regulations.
- Remained flexible to change shift patterns and cover absences with minimal notice.
Education
NVQ Level 3 - Business Administration
Nelson and Colne College
Nelson 2024.09 - 2026.06
GCSEs - English
Park High School
Colne, Lancashire 2019.09 - 2024.06
GCSEs - Maths
Park High School
Colne, Lancashire 2019.09 - 2024.06
Skills
Hospitality software proficiency
- Customer service
- Clear communication
- Team collaboration
- Time management
- Adaptability
- Resilience
- Hospitality software proficiency
Affiliations
- Running - Since a young age i used to compete competitavley but now its just for fun and good health up keep
Certification
Duke of Edinburgh Award - This developed my practical skills, resiliance and leadership when working as a team.
Food hygiene and Allergens certificate.
References
References available upon request.
Timeline
NVQ Level 3 - Business Administration
Nelson and Colne College
2024.09 - 2026.06
Hospitality team member
Charlotte Victoria
2023.07 - Current
GCSEs - English
Park High School
2019.09 - 2024.06
GCSEs - Maths
Park High School
2019.09 - 2024.06