Hollie Heaphy
Summary
Friendly, reliable and customer-focused professional with 13 years’ experience at Barclays, alongside a strong background in hospitality. Before joining Barclays, I worked in various local pubs, and during a one-year sabbatical from Barclays I worked across a range of hospitality roles in Australia, including bakeries, cafés and busy bars. I have also continued working part-time at Seasons Bar in Woodford for the past four years, working weekends alongside my career at Barclays. I’m hardworking, adaptable and quick to learn, comfortable in fast-paced environments and happy to get stuck in wherever needed. Punctual, approachable and a strong team player, I take pride in providing friendly service and creating a positive experience for customers.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Bartender
Seasons Bar
Woodford
03.2022 - 04.2026
- Have worked weekend shifts at Seasons Bar in Woodford for the past four years, balancing the role alongside a full-time career at Barclays.
- Worked as the lead bartender at busy parties and events, taking responsibility for the bar and helping coordinate service throughout the event.
- Served high volumes of customers while maintaining a friendly, attentive approach and keeping service running smoothly during busy periods.
- Confident handling difficult or intoxicated customers, remaining calm, professional and in control when situations became challenging.
- Prepare and serve a wide range of drinks while keeping the bar organised, well stocked and ready for service.
- Trusted to open and close the bar, taking responsibility for setting up, cashing up and ensuring everything is ready for the next shift.
- Handle cash and card transactions accurately and use the point-of-sale system efficiently.
Waitress Assistant
Kincumber Hotels
Australia
09.2023 - 02.2024
- Worked weekly shifts as a waitress and bartender in a consistently busy hotel, interacting with customers throughout their visit and helping ensure they had a positive experience.
- Developed confidence communicating with a wide range of customers, adapting my approach to different personalities and situations.
- Managed a busy restaurant section, staying attentive to individual customer needs while keeping service running smoothly.
Waitress Assistant
The Little Teapot and Shelly's cafe
Australia
08.2023 - 02.2024
- Worked across 2 cafés over a six-month period, adapting quickly to different environments and alternating shifts between both venues.
- At The Little Teapot, a popular café specialising in high teas and quality coffee, worked as a barista and waitress, delivering friendly, attentive customer service.
- At Shelly's, a busy working café, managed front-of-house duties including preparing coffees and food, operating the till, and ensuring efficient service during busy periods.
- Maintained high standards of cleanliness and food hygiene, ensuring work areas and equipment were clean, organised and ready for service.
Personal Banker
Barclays
London
10.2012 - 03.2023
- Built strong relationships with customers, quickly putting people at ease and creating a professional and personable experience.
- Developed excellent communication and public-facing skills through regular customer meetings, discussions and presentations.
- Managed a busy diary of customer appointments, organising schedules and ensuring meetings were well prepared and ran efficiently.
- Dealt with complex complaints and challenging situations calmly and professionally, listening carefully, using sound judgement and resolving issues effectively.
Bartender
Horse and Wells Pub
London
01.2013 - 12.2013
- Worked in a busy pub, serving drinks and waiting tables.
- Kept bar stocked and organised for easy access and quick service to customers.
Waitress Assistant
Sprays Bakery
London
11.2010 - 11.2013
- Worked across 3 branches, adapting quickly to different teams, while delivering friendly and efficient customer service.
- Opened and closed the bakery, prepared displays, replenished stock and ensured the shop was ready for daily trading.
- Served customers, processed payments and maintained an organised, welcoming environment throughout busy periods.
Education
High School - Year 12
Trinity Catholic High School
London, ENG09-2012
Skills
- Customer service
- Rapport building
- Positive and approachable
- Calm under pressure
- Team collaboration
- Time management
- Barista skills
- Multitasking
- Organised and reliable
- Bartending
- Conflict resolution
Certification
Driving Licence
Timeline
Waitress Assistant
Kincumber Hotels
09.2023 - 02.2024
Waitress Assistant
The Little Teapot and Shelly's cafe
08.2023 - 02.2024
Bartender
Seasons Bar
03.2022 - 04.2026
Bartender
Horse and Wells Pub
01.2013 - 12.2013
Personal Banker
Barclays
10.2012 - 03.2023
Waitress Assistant
Sprays Bakery
11.2010 - 11.2013
High School - Year 12
Trinity Catholic High School