Hollie Ford
Brentwood
Summary
Skills include excellent communication skills. Able to communicate effectively with clients, listen attentively and provide clear and concise information.
Empathetic and understanding able to showing compassion and care for clients concerns and emotions.
Professional and courteous, maintain a professional demeanor at all times, treating clients with respect, courtesy, and professionalism.
Responsive and Attentive, responsive to client inquiries, concerns, and feedback, demonstrating attentiveness and a willingness to address client needs promptly.
Good Problem-Solving Skills, Can effectively resolve issues or challenges that may arise during client interactions.
Able to build good Relationships with clients.
Overview
19
19
years of professional experience
Work History
Aesthetician
Aesthetics Of Essex
Upminster, Essex
03.2019 - Current
- Meeting and greeting of clients.
- Preforming thorough consultations to determine the best treatment plan for individual clients answering all questions and making them aware of the correct after care to follow.
- Checking medical history against contraindications to make sure clients are medically suitable for treatments.
- Making sure consent forms are fully understood and signed.
- Preforming treatments to the highest standard.
- Liaising with clients to arrange follow up appointments.
- Retail sales on products
- Continuous learning in products and treatments.
Holborn Money Exchange
Sales Administrator
Holborn, London
03.2008 - 03.2014
Family business
Patient Care Coordinator
MYA
Holborn, London
03.2008 - 03.2012
- Delivering exceptional service and patient experience.
- Ability to spot an opportunity.
- Gaining commitment.
- Communication.
- Prioritisation.
- Tight management of each step of the Patient’s journey at MYA.
- Strict and accurate administrative responsibilities.
- Disciplined database management.
- Working towards deadlines.
- Achieving targets.
Patient Care Liaison
Mills And Mills Medical Group
Marbella, Spain
11.2004 - 01.2008
• Acting as a point of contact for patients seeking cosmetic surgery procedures.
• Providing information and guidance to patients about the cosmetic surgery process, including pre-operative and post-operative care.
• Assisting patients in scheduling appointments, consultations, and procedures with the cosmetic surgeon.
• Addressing patient concerns and questions related to the cosmetic surgery experience.
• Ensuring that patients are well-informed and prepared for their cosmetic surgery journey.
• Collaborating with the cosmetic surgery team to ensure a smooth and positive patient experience.
Education
GCSE -
TLC College
Marbella, Spain 07.2002
Skills
- NVQ Beauty level 2 & 3
Timeline
Aesthetician
Aesthetics Of Essex
03.2019 - Current
Holborn Money Exchange
Sales Administrator
03.2008 - 03.2014
Patient Care Coordinator
MYA
03.2008 - 03.2012
Patient Care Liaison
Mills And Mills Medical Group
11.2004 - 01.2008
GCSE -
TLC College