Ellie Dingley
North Somerset
Summary
Professional Profile
Experienced Beauty Therapist with NVQ Level 2 and Level 3 qualifications and specialist training in ESPA facial treatments. Skilled in delivering a range of luxury spa treatments, including aromatherapy facials, massage, waxing and tinting, while providing exceptional client care. Having progressed from Spa Receptionist to Operations Manager, I have developed strong leadership, organisational and customer service skills. I am now looking to return to a hands-on Spa Therapist role to build a long-term career doing what I am most passionate about - helping clients feel their best through high-quality treatments and outstanding guest experiences.
Overview
11
11
years of professional experience
Work history
Operations Manager
The Club and Spa at Cadbury House
2026.01 - 2026.07
- Lead the day-to-day operation of the luxury health club and spa, ensuring exceptional guest experiences across all departments.
- Manage staffing, rotas, operational performance and compliance with health and safety standards.
- Support, coach and motivate teams to deliver consistently high standards of service.
- Resolve guest concerns efficiently and work with senior management to continuously improve operations.
- Reduced overhead costs through efficient resource allocation and budget management.
- Boosted brand awareness by planning and executing strategic marketing campaigns.
- Organised financial and operational data to help with yearly budgeting and planning.
- Won health club of the year at the national fitness awards.
Spa Manager
The Club and Spa at Cadbury House
2025.05 - 2025.12
- Managed the daily operation of the spa, leading therapists and reception staff.
- Maintained exceptional treatment standards and customer satisfaction.
- Oversaw stock control, bookings, team development and operational procedures.
- Supported business performance through excellent organisation and leadership.
- Utilised social media platforms for effective promotion of spa offerings.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Oversaw staff rotas to ensure adequate coverage during peak times.
- Won team of the year twice across club and hotel departments.
- Reached highest spa revenue by coordinating service delivery and guest flow
Spa Receptionist
The Club and Spa at Cadbury House
2023.09 - 2025.05
- Welcomed guests and delivered a professional, luxury customer experience.
- Managed appointments, telephone enquiries and spa bookings using booking systems.
- Handled payments, retail sales and promoted spa treatments and products.
- Supported therapists and ensured reception and guest areas were presented to the highest standards.
Cabin Crew
Emirates Airline
2022.02 - 2023.08
- Delivered exceptional customer service to passengers from diverse cultures in a fast-paced international environment.
- Ensured passenger safety by following strict aviation safety and emergency procedures.
- Worked collaboratively within multicultural teams while maintaining premium service standards.
- Managed challenging situations calmly and professionally, resolving customer concerns with confidence.
- Maintained impeccable presentation, organisation and attention to detail at all times.
Dental Nurse & Receptionist
saltford / stoke lane dental practice
2018.01 - 2022.01
- Comforted anxious patients, leading to positive clinic experiences.
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
Assistant Manager
The Willow Tree Bistro & Café
2016.01 - 2018.01
Education
NVQ Level 2 & Level 3 - Beauty Therapy
Diploma - Aviation & Travel and Tourism
City of Bristol College
Diploma - Cabin Crew
City of Bristol College
5 GCSEs - English and Maths
Skills
- NVQ Level 3 Beauty Therapy
- NVQ Level 2 Beauty Therapy
- ESPA Facials
- Aromatherapy Facials
- Swedish & Aromatherapy Massage
- Hot Stone Massage
- Indian Head Massage
- Waxing
- Eyelash & Eyebrow Tinting
- Client Consultation & Aftercare
- Luxury Customer Care
Affiliations
- I enjoy going to the gym, spending time with my family, friends and two cats.
Timeline
Operations Manager
The Club and Spa at Cadbury House
2026.01 - 2026.07
Spa Manager
The Club and Spa at Cadbury House
2025.05 - 2025.12
Spa Receptionist
The Club and Spa at Cadbury House
2023.09 - 2025.05
Cabin Crew
Emirates Airline
2022.02 - 2023.08
Dental Nurse & Receptionist
saltford / stoke lane dental practice
2018.01 - 2022.01
Assistant Manager
The Willow Tree Bistro & Café
2016.01 - 2018.01
5 GCSEs - English and Maths
Diploma - Cabin Crew
City of Bristol College
Diploma - Aviation & Travel and Tourism
City of Bristol College