Summary
Overview
Work history
Education
Skills
Timeline
Generic

Hollie Dury

Summary

A Dedicated, self motivated and enthusiastic employee with a solid will to learn new skills.

I am very resourceful and well organised making me a great asset to any company given the opportunity, working either as an individual or be part of a team, i can bring energy and fresh ideas to any organisation, helping to achieve all goals required.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work history

Office assistant

Printright LTD
Coventry
2022.09 - Current
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Oversaw daily office operations and equipment maintenance.
  • Organised and maintain office common areas.

Barista/Front of house

Pumpkins Deli
Rugby
2015.05 - 2018.05
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Created speciality drinks according to exact customer requests and preferences.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.

Merchandiser/Sales

Johnston Press
Rugby/Leamington
2012.02 - 2015.02
  • Produced attractive signage for products, offers and sales promotions.
  • Coordinated in-store displays according to promotional plans outlined by vendors.
  • Replenished key ranges to achieve strong stock availability.
  • Improved displays and installed POS tailored to individual store features.
  • Walked through store regularly to evaluate and enhance merchandising displays.
  • Established relationships with vendors to negotiate favourable terms and promotions.
  • Developed visual merchandising strategies to enhance product presentation and attract customer attention.

Education

NVQ Level 3 - Beauty

Northampton College
Daventry, Northamptonshire
2010.09 - 2012.06

Skills

  • Professional and mature
  • Dedicated team player
  • Social media knowledge
  • Meeting support
  • Equipment sterilisation
  • Office administration
  • Confidentiality understanding
  • Strong interpersonal skills
  • Self-directed
  • Results-orientated

Timeline

Office assistant

Printright LTD
2022.09 - Current

Barista/Front of house

Pumpkins Deli
2015.05 - 2018.05

Merchandiser/Sales

Johnston Press
2012.02 - 2015.02

NVQ Level 3 - Beauty

Northampton College
2010.09 - 2012.06
Hollie Dury