Hollie Dury
Summary
A Dedicated, self motivated and enthusiastic employee with a solid will to learn new skills.
I am very resourceful and well organised making me a great asset to any company given the opportunity, working either as an individual or be part of a team, i can bring energy and fresh ideas to any organisation, helping to achieve all goals required.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Office assistant
Printright LTD
Coventry
2022.09 - Current
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Oversaw daily office operations and equipment maintenance.
- Organised and maintain office common areas.
Barista/Front of house
Pumpkins Deli
Rugby
2015.05 - 2018.05
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Created speciality drinks according to exact customer requests and preferences.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Merchandiser/Sales
Johnston Press
Rugby/Leamington
2012.02 - 2015.02
- Produced attractive signage for products, offers and sales promotions.
- Coordinated in-store displays according to promotional plans outlined by vendors.
- Replenished key ranges to achieve strong stock availability.
- Improved displays and installed POS tailored to individual store features.
- Walked through store regularly to evaluate and enhance merchandising displays.
- Established relationships with vendors to negotiate favourable terms and promotions.
- Developed visual merchandising strategies to enhance product presentation and attract customer attention.
Education
NVQ Level 3 - Beauty
Northampton College
Daventry, Northamptonshire 2010.09 - 2012.06
Skills
- Professional and mature
- Dedicated team player
- Social media knowledge
- Meeting support
- Equipment sterilisation
- Office administration
- Confidentiality understanding
- Strong interpersonal skills
- Self-directed
- Results-orientated
Timeline
Office assistant
Printright LTD
2022.09 - Current
Barista/Front of house
Pumpkins Deli
2015.05 - 2018.05
Merchandiser/Sales
Johnston Press
2012.02 - 2015.02
NVQ Level 3 - Beauty
Northampton College
2010.09 - 2012.06