Ho Kwan Fan
Summary
Business Analyst with over 6 years of experience in driving and implementing financial projects within an agile framework. Proficient in requirements gathering, document preparation, functional testing, system integration testing and user acceptance testing. Strong communicator with excellent problem-solving abilities, with a proven track record in managing projects to implement new systems, resulting in significant cost savings and increased operating efficiency.
Overview
9
9
years of professional experience
Work history
Senior Business Analyst
HKT Limited
2021.12 - 2025.02
- Gathered user requirements, analysed business needs and prepared specification documents for a pension-related project.
- Communicated with stakeholders including vendors, trustees and banks throughout the system development life cycle to ensure smooth system integration.
- Created 150+ test cases, participated in system integration tests and user acceptance tests, reducing post-release issues by 30%.
- Proposed solutions and managed change requests.
- Delivered training sessions and materials, supporting user onboarding.
- Supported system deployment and troubleshooting, reducing customer dissatisfaction rate by 25%.
- Streamlined MPF scheme administration workflow and system logic, enhancing operational efficiency and reducing administration costs by 20%.
Business Analyst
The Bank of East Asia
2021.07 - 2021.12
- Communicated with vendors and users for tagging data collection and dashboard reporting requirements.
- Prepared roadmap and use cases.
- Conducted 50+ user acceptance tests on projects including open API and bank transfer, minimising production defects by 15%.
Assistant Digital Product Manager
Hang Seng Bank
2020.07 - 2021.07
- Supported digital product teams including UI/UX team and product owners with tagging data collection and dashboard reporting requirements.
- Conducted 100+ user acceptance tests, improving post-deployment stability by 30%.
- Built dashboards in Adobe Analytics for performance tracking, improving decision-making speed by 20%.
- Defined requirements for various projects including accessibility and cross-border enhancement as product owner.
Business Analyst
HSBC
2019.08 - 2020.04
- Worked with vendors on a pension system.
- Conducted 150+ user acceptance tests covering various pension workflows, reducing go-live incidents by 20%.
- Attended meetings with vendors and development team to discuss the defects discovered in internal system and external portal, reducing issue resolution time by 20% through efficient defect management.
Business Analyst
Bank of China
2018.09 - 2019.08
- Gathered user requirements and prepared specification documents.
- Conducted 50+ user acceptance tests for Deposit Protection Scheme and Foreign Account Tax Compliance Act, reducing post-release issues by 20%.
Student Ambassador
Mandatory Provident Fund Schemes Authority
2017.11 - 2018.06
- Participated in Mandatory Provident Fund Schemes Authority’s public education and publicity activities, raising public awareness of the pension system.
- Conducted 2+ user acceptance tests to lower post-deployment issues, minimising production defects by 15%.
Gap Year Intern in Finance Department
CLP Power Hong Kong Limited
2016.07 - 2017.07
- Implemented a Business Intelligence System using Tableau, improving decision-making speed by 20%.
- Conducted 50+ user acceptance tests, reducing go-live incidents by 15%.
- Delivered training sessions and materials, supporting user onboarding.
- Served in procurement team for supplier communication and tendering. Liaised with external parties for 10+ tenders.
- Organised activities including orientation and company’s retirement scheme.
Administrative Assistant
Standard Chartered Hong Kong
2016.02 - 2016.06
- Handled the processing of 200+ credit card and iBond applications.
- Provided administrative support to the Banking Operations team.
Education
Bachelor of Business Administration - Finance
Hong Kong Baptist University
Hong Kong 09/2013 - 06/2018
Skills
- Jira
- SQL
- Visio
- Tableau
- Adobe Analytics
- Microsoft Office
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
Timeline
Senior Business Analyst
HKT Limited
2021.12 - 2025.02
Business Analyst
The Bank of East Asia
2021.07 - 2021.12
Assistant Digital Product Manager
Hang Seng Bank
2020.07 - 2021.07
Business Analyst
HSBC
2019.08 - 2020.04
Business Analyst
Bank of China
2018.09 - 2019.08
Student Ambassador
Mandatory Provident Fund Schemes Authority
2017.11 - 2018.06
Gap Year Intern in Finance Department
CLP Power Hong Kong Limited
2016.07 - 2017.07
Administrative Assistant
Standard Chartered Hong Kong
2016.02 - 2016.06
Bachelor of Business Administration - Finance
Hong Kong Baptist University
09/2013 - 06/2018