Heidi Thomason
London
Summary
Talented graduate with artistic and creative abilities seeks design opportunity to further develop skills and knowledge. Adept at collaborating in team settings and communicating ideas effectively. Achieves tasks promptly and accurately under pressure to meet project demands. Collaborates well to innovate ideas and development for best-possible results. Fast learning and ready to improve technical skills in Adobe software.
Overview
1
1
year of professional experience
Work history
Retail assistant
Wilko
Durham
01.2022 - 09.2022
- Solved complex customer queries, ensured satisfaction and repeat business.
- Maintained high standards of cleanliness on shop floor, improved shopping experience for customers.
- Fostered a positive working environment, enhanced team morale and productivity.
- Formulated marketing campaigns for increased brand awareness.
- Implemented new store layout for improved product visibility.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Handled customer complaints efficiently, turned negative experiences into positive ones.
Cleaner
self employed
Durham, Durham
01.2022 - 06.2022
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Secured premises at end of shift, ensuring safety of all areas.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Worked quickly to complete cleaning within allotted timeframes.
- Safely stored cleaning solutions, equipment and chemicals.
Retail assistant
Sports Direct
Durham, Durham
11.2021 - 01.2022
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Helped in the setup of special events and promotional activities within the store.
- Worked flexibly to meet peak Christmas trading hours.
- Maintained clean shop floor, promoting a welcoming environment.
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain store appearance.
- Boosted sales through suggestive selling techniques.
- Assisted customers in locating specific items to boost satisfaction.
Education
Bachelor of Arts - Fine Art: Drawing
University of the Arts London
London 04.2001 -
A-Levels -
Durham sixth form centre
GCSEs -
Durham High
Skills
- Problem resolution
- Time management
- Communication skills
- Attention to detail
- Positive attitude
- Creative visioning
- Illustration talent
- Visual communication
- Photography and image editing
- Printmaking
- Collaboration skills
- Self-motivation and discipline
- Openness to critiques
Affiliations
- Drawing/crafts
- Football
- Music
- Gaming
Timeline
Retail assistant
Wilko
01.2022 - 09.2022
Cleaner
self employed
01.2022 - 06.2022
Retail assistant
Sports Direct
11.2021 - 01.2022
Bachelor of Arts - Fine Art: Drawing
University of the Arts London
04.2001 -
A-Levels -
Durham sixth form centre
GCSEs -
Durham High
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