Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
HISHAM KALATHIL

HISHAM KALATHIL

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [LOGISTICS] position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

TEAM LEADER

JN FREIGHT FORWARDERS ‐ KOCHI
01.2018
  • Arrange documents for shipping clearance
  • Verify all export & import documents
  • Check whether all the invoices meet the statutory needs
  • Arrange bills of lading
  • TROLLEY HOST
  • RAIL GOURMET
  • Order picking
  • Packing
  • Deliver to trains
  • Stock checking

Assistant Manager

RIGHT LAW SOLICITORS
LONDON
08.2020 - 03.2021
  • Helping marketing and maintain daily office activities
  • Arrange Internal & External meeting for the company
  • Generate weekly and monthly audit reports
  • Take feedbacks from clients to find their needs & report it to staff members
  • Reply to client at proper time and proper manner
  • Arrange time schedules for barrister meetings
  • Allocate files to concerned case workers.

Customer Service Assistant

Rail Gourmet
London, Essex
05.2023 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Helped colleagues with handling complex queries, decreasing turnaround times.

Education

Msc - project management

University of west of Scotland
2023

MBA - General Management

University of Bedfordshire
2021

Bachelor of Business Administration (BBA- Finance) - undefined

University of Calicut
2017

Skills

  • Adaptive leadership
  • Conflict resolution
  • Customer complaint management
  • Client and interdepartmental liaison
  • Microsoft Office
  • Data entry
  • Customer relations
  • Stockroom procedures
  • Stock management
  • Quality Control
  • Account management
  • Multi-line phone talent
  • Sales expertise

Languages

English
Fluent

Timeline

Customer Service Assistant

Rail Gourmet
05.2023 - Current

Assistant Manager

RIGHT LAW SOLICITORS
08.2020 - 03.2021

TEAM LEADER

JN FREIGHT FORWARDERS ‐ KOCHI
01.2018

Msc - project management

University of west of Scotland

MBA - General Management

University of Bedfordshire

Bachelor of Business Administration (BBA- Finance) - undefined

University of Calicut
HISHAM KALATHIL