HISHAM KALATHIL
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [LOGISTICS] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
TEAM LEADER
JN FREIGHT FORWARDERS ‐ KOCHI
2018.01
- Arrange documents for shipping clearance
- Verify all export & import documents
- Check whether all the invoices meet the statutory needs
- Arrange bills of lading
- TROLLEY HOST
- RAIL GOURMET
- Order picking
- Packing
- Deliver to trains
- Stock checking
Assistant Manager
RIGHT LAW SOLICITORS
LONDON
2020.08 - 2021.03
- Helping marketing and maintain daily office activities
- Arrange Internal & External meeting for the company
- Generate weekly and monthly audit reports
- Take feedbacks from clients to find their needs & report it to staff members
- Reply to client at proper time and proper manner
- Arrange time schedules for barrister meetings
- Allocate files to concerned case workers.
Customer Service Assistant
Rail Gourmet
London , Essex
2023.05 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Helped colleagues with handling complex queries, decreasing turnaround times.
Education
Msc - project management
University of west of Scotland
2023
MBA - General Management
University of Bedfordshire
2021
Bachelor of Business Administration (BBA- Finance) - undefined
University of Calicut
2017
Skills
- Adaptive leadership
- Conflict resolution
- Customer complaint management
- Client and interdepartmental liaison
- Microsoft Office
- Data entry
- Customer relations
- Stockroom procedures
- Stock management
- Quality Control
- Account management
- Multi-line phone talent
- Sales expertise
Languages
English
Fluent
Timeline
Customer Service Assistant
Rail Gourmet
2023.05 - Current
Assistant Manager
RIGHT LAW SOLICITORS
2020.08 - 2021.03
TEAM LEADER
JN FREIGHT FORWARDERS ‐ KOCHI
2018.01
Msc - project management
University of west of Scotland
MBA - General Management
University of Bedfordshire
Bachelor of Business Administration (BBA- Finance) - undefined
University of Calicut
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