Himanshu H

• Operated POS systems effectively, accurately processing numerous customer bill payments.
• Elevated guest experiences by delivering tailored, personalised customer service.
• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
• Handled reservations to maximise covers and revenue.
• Collaborated across team to achieve productivity and efficiency.

• Assisted clients with travel bookings, itineraries, and general inquiries, ensuring high level of customer satisfaction.
• Collaborated with the sales team to identify customer preferences and recommend suitable travel packages, resulting
  in 12% increase in upselling revenue.
• Resolved customer complaints and issues promptly, maintaining a 95% customer satisfaction rate.

● Assisted in managing customer inquiries, requests, and complaints via phone, email, and in-person interactions,
ensuring timely and satisfactory resolutions.
● Conducted customer satisfaction surveys, analyzed results, and proposed process improvements that enhanced overall
customer experience.
● Worked closely with the customer relations team to develop and implement customer loyalty programs, resulting in a
10% increase in customer retention.