Hibo Omar
Summary
Detail-oriented professional with 12 years’ experience in fast-paced environments, specialising in data handling, record keeping, and administration. Holds a BSc (Hons) in Health Sciences and completed Google Data Analytics Professional Certificate courses, enhancing skills in data preparation and analysis. Experienced in managing high volumes of information, identifying discrepancies, and communicating effectively. Skilled in Microsoft Excel and Office 365, with foundational Python knowledge and a commitment to data administration in healthcare.
Overview
19
19
years of professional experience
Work History
Retail Assistant
Primark
Harrow
11.2011 - Current
- Process a high volume of customer transactions, including cash and card payments, while following established procedures.
- Processed customer returns and refunds accurately, adhering to company policies to maintain customer satisfaction.
- Responded to customer enquiries professionally, providing clear information to enhance customer experience in a busy environment.
- Executed tasks with precision and speed in a high-pressure environment. in a high-volume environment while managing multiple priorities and meeting operational requirements.
- Maintain high standards of accuracy, organisation and confidentiality when handling customer and transactional information.
- Monitored stock levels and replenished merchandise to ensure optimal availability and minimise discrepancies.
- Work collaboratively with colleagues to support efficient day-to-day operations and adapt to changing priorities.
- Consistently maintained reliability in attendance and task completion during peak periods, attention to detail and effective workload management during busy periods.
Sales Assistant
Poundland
Wembley
10.2010 - 10.2010
- Delivered professional customer service, enhancing customer experience in a busy retail environment.
- Accurately processed cash and card payments, ensuring efficient transaction flow.
- Collaborated with colleagues to optimise daily store operations and improve team efficiency.
- Replenished stock and maintained organised, well-presented product displays.
Class Assistant
JM & I School
Harlesden
02.2008 - 02.2008
- Facilitated individual learning by supporting students with reading and specific tasks.
- Supervised group work to maintain a safe and positive learning environment.
- Assisted teachers in implementing engaging classroom activities for children aged 7–8.
- Supported planning of school outings and sports events to enhance student engagement.
Education
Bachelor of Science (Hons) - Health Sciences
The Open University
01-2022
Certificate of Higher Education - Science
College of North West London
01-2012
GCSEs - English, Maths, Biology and Chemistry
Copland High School
01-2008
AQA Certificate in Adult Numeracy and English -
Copland Community College
01-2007
OCR Health and Social Care -
Skills
- Customer Support
- Customer Enquiries
- Data Entry
- Processing
- Microsoft Excel
- Microsoft Office 365
- Reporting
- Accuracy
- Attention to Detail
- Workload management
- Time Management
- Filing
- Information management
- Verbal correspondence
- Written correspondence
- Teamwork
- Collaboration
- Independent Working
- Problem Solving
Custom
BSc (Hons) Health Sciences Research Project, Planned and managed a research project, organising tasks and meeting deadlines., Conducted research and gathered relevant information to address defined research questions., Reviewed and analysed findings to identify relevant information and draw conclusions., Maintained organised research information and documentation throughout the project., Demonstrated analytical thinking, attention to detail, organisation and time management.
Timeline
Retail Assistant
Primark
11.2011 - Current
Sales Assistant
Poundland
10.2010 - 10.2010
Class Assistant
JM & I School
02.2008 - 02.2008
Bachelor of Science (Hons) - Health Sciences
The Open University
Certificate of Higher Education - Science
College of North West London
GCSEs - English, Maths, Biology and Chemistry
Copland High School
AQA Certificate in Adult Numeracy and English -
Copland Community College