Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Hetvi Patel

Ghillingham,london

Summary

Motivated professional demonstrating strengths in team building and customer engagement. Adapts to changing demands through effective training and operational management. Committed to fostering a positive environment that prioritises customer satisfaction and team collaboration.

Overview

3
3
Languages
9
9
years of professional experience

Work History

Restaurant Manager

Nando's
ghillingham, london
06.2023 - Current
  • Led daily operations with hands-on approach, motivating team through effective pre-shift briefs to enhance service quality.
  • Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
  • Ensured adherence to food safety procedures and quality control guidelines, maintaining high standards of customer satisfaction.
  • Trained newly hired employees on service techniques, company procedures and safety processes.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Scheduled employees strategically for optimal shift coverage, ensuring consistent staffing and service efficiency.

Tutor

IANT institute
Vadodara, India
06.2017 - 11.2021
  • Facilitated one-to-one and small group tutoring sessions, fostering individualised learning and engagement.
  • Supported students of varying abilities in core subjects, enhancing understanding in maths and English.
  • Evaluated student progress and provided targeted feedback, contributing to improved test results.
  • Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.

Education

Master of Business Administration - Management with dat analysts

BPP University
London
01-2023

BCA - computer applications

SP University
Anand
01-2020

Skills

  • Food safety compliance
  • Inventory management
  • Cash handling
  • Shift scheduling
  • Customer feedback analysis
  • Employee training
  • Staff training and development
  • Team leadership
  • Team building
  • Time management
  • Staff motivation
  • Customer service
  • Staff training and development

Languages

Gujarati
Proficient
C2
English
Upper Intermediate
B2
Hindi
Proficient
C2

Interests

  • Reading books
  • watching movies and series
  • Bowling

Timeline

Restaurant Manager

Nando's
06.2023 - Current

Tutor

IANT institute
06.2017 - 11.2021

Master of Business Administration - Management with dat analysts

BPP University

BCA - computer applications

SP University
Hetvi Patel