Hermes Phanuel Wouansi
Liverpool
Summary
- Bilingual Sales Executive and DevOps Engineer with a background in Sales and Marketing alongside designing, testing and implementing infrastructure and applications.
- Motivated individual with experience in sales, marketing and customer service. Skilled in building customer relationships and understanding client needs.
- Dynamic seller focused on delivering the highest standards of customer service. Thinks critically with a can-do attitude for successful retail operations.
- Extensive experience in the planning and management of events. My experience includes the organization of activities from beginning to end, while also incorporating special requests from clients and adhering to budgets. Looking for an opportunity to leverage creativity, talent, and vision in order to secure a rewarding full-time position
- Promoted and managed the merchandising of products. Managed inventory storage and distribution of products, as well as education of customers on how to use products. Providing excellent customer support and resolving issues with purchases have been my strength
- Confident team player successful at managing multiple priorities with a positive attitude to meet a company's goals and further its success willing to take on added responsibilities to meet team needs.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Business Development Executive
Inside Global Limited
Liverpool
10.2023 - Current
- Works towards and exceeds targets with a competitive spirit while upholding quality and integrity.
- Identifies, develops, and qualifies new business opportunities with decision-makers
- Initiates outbound telephone, email, and social contact with potential customers
- Excellent administration skills, accurately updating the CRM and providing clients with accurate synopses of qualified sales
- Works towards and exceeds targets with a competitive spirit while upholding quality and integrity
- Uses all available means to perform effective research in the initial development and ongoing maintenance of our client's potential customers.
Global Sales Executive
Ultracell Uk Ltd
Liverpool
07.2023 - 10.2023
- Communicated with 100+ clients daily while exceeding target sales by 25% last month
- Built focused new client networks, including overseas customers, and increased revenue possibilities
- Strengthened positive relationships with customers to enhance loyalty and retention through strong and clear communication
- Analyzed industry and competitor trends to enhance sales strategy, leading to improved overall customer services
- Ensured timely delivery of relevant documents to clients to complete orders
AWS Devops Engineer
XEROX
01.2021 - 06.2023
- Designed and implemented an automated CI/CD pipeline using Jenkins, reducing deployment time by 70% and enabling the team to release software updates on a weekly basis.
- Managed and maintained infrastructure on AWS for multiple projects, including EC2 instances, S3 buckets, and RDS databases, resulting in improved system stability.
- Implemented infrastructure as code using Terraform, reducing the provisioning time and ensuring consistent environments across different deployments.
- Executed auto-scaling policies for EC2 instances, resulting in a reduction in infrastructure costs by automatically scaling resources based on traffic demand.
- Implemented centralised logging and monitoring using AWS CloudWatch and Elasticsearch, improving troubleshooting efficiency and reducing mean time to resolution.
- Conducted regular security assessments and implemented security best practices, resulting in a 50% reduction in security vulnerabilities and ensuring compliance with industry standards.
IT Sales
Smart Sites
02.2020 - 12.2020
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from the early stages of the sales process through to post-sales
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Effectively handled daily customer meetings, sales calls, and account management tasks, improving sales team efficiency
- Worked on databases to grow our clientele by ringing 60+ new potential customers daily.
- Exceeded Sales target monthly
Education
Bachelor of Science - Software Engineering
Ecole Nationale Supérieure Polytechnique De Douala
Certificate of Higher Education - English and Literature/Letters
Abbey College Manchester
Manchester 09.2016 - 05.2017
Skills
- Sales and Marketing
- Interpersonal skills
- Customer service
- Brand-building strategies
- Internet and e-mail marketing
- Excellent Communication
- Teamwork
- Adaptability
- Problem-solving
- Multitasking
- Coding and technical literacy
- Customer relations
TECHNICAL SKILLS
- Microsoft Office
- Amazon Web Services
- CRM
Languages
English
Fluent
French
Native
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridTimeline
Business Development Executive
Inside Global Limited
10.2023 - Current
Global Sales Executive
Ultracell Uk Ltd
07.2023 - 10.2023
AWS Devops Engineer
XEROX
01.2021 - 06.2023
IT Sales
Smart Sites
02.2020 - 12.2020
Certificate of Higher Education - English and Literature/Letters
Abbey College Manchester
09.2016 - 05.2017
Bachelor of Science - Software Engineering
Ecole Nationale Supérieure Polytechnique De Douala
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