Henry Fellowes
Rugeley,Staffordshire
Summary
A highly adaptable, reliable and motivated individual with knowledge in GDPR regulations, documentation handling, and client relationship building. Demonstrates exceptional skills in prioritising tasks, ensuring punctuality, and maintaining confidentiality procedures. Proficient in spreadsheets creation, invoicing processes, and basic accounting, complemented by resilience under pressure and initiative taking. Adept at remote working with a strong focus on cultural awareness and time efficiency. Career goals include leveraging customer service skills to enhance organisational effectiveness and drive business success.
Overview
2
2
years of professional experience
Work history
Office administration assistant
MJ & Son Plumbing and Heating
Cannock, Staffordshire
01.2025 - 09.2025
- Updated database regularly for accurate record keeping.
- Improved communication with customers through timely response to emails and calls.
- Handled sensitive information discreetly, maintaining company privacy standards.
- Filed documents accurately; ensured easy retrieval when needed.
- Scheduled appointments efficiently, avoiding conflicts or double-booking scenarios.
- Managed incoming post for efficient distribution.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Assistant Delivery Driver
Rawnsley Pharmacy
Cannock, Staffordshire
01.2024 - 01.2025
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Navigated various routes efficiently, leading to increased route coverage.
- Improved client satisfaction by delivering packages promptly and accurately.
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Reported delivery goods and document errors to management, enabling prompt resolution.
Education
GCSEs - Mathematic
Kingsmead School
Cannock 09.2020 - 06.2025
GCSEs - Science
Kingsmead School
Cannock 09.2020 - 06.2025
GCSEs - Business
Kingsmead School
Cannock 09.2020 - 06.2025
GCSEs - Geography
Kingsmead School
Cannock 09.2020 - 06.2025
GCSEs - English
Kingsmead School
Cannock 09.2020 - 06.2025
NVQ Level 2 & 3 - Business
Lichfield College
Lichfield 09.2025 -
AAT level 2 & 3 - Finance
Lichfield College
Lichfield, Staffordshire 09.2025 -
Skills
- Knowledge of gdpr regulations
- Documentation handling
- Prioritising tasks
- Punctuality assurance
- Flexibility in schedule
- Spreadsheets creation
- Invoicing process
- Data entry expertise
- Remote working adaptability
- Customer Service
- Client relationship building
- Travel arrangements
- Post distribution
- Telephone etiquette
- Calendar management
- Basic accounting
- Records management
- Resilience under pressure
- Confidentiality procedures
- Time efficiency
- Initiative taking
- Cultural awareness
Affiliations
- Online gaming
- Spending time with friends and family
- Eating out
- Going to the gym
References
References available upon request.
Accomplishments
I was Goalkeeper for Leahall football team for 4 years from 2019 until 2023. We were a successful team winning the league twice.
Timeline
NVQ Level 2 & 3 - Business
Lichfield College
09.2025 -
AAT level 2 & 3 - Finance
Lichfield College
09.2025 -
Office administration assistant
MJ & Son Plumbing and Heating
01.2025 - 09.2025
Assistant Delivery Driver
Rawnsley Pharmacy
01.2024 - 01.2025
GCSEs - Mathematic
Kingsmead School
09.2020 - 06.2025
GCSEs - Science
Kingsmead School
09.2020 - 06.2025
GCSEs - Business
Kingsmead School
09.2020 - 06.2025
GCSEs - Geography
Kingsmead School
09.2020 - 06.2025
GCSEs - English
Kingsmead School
09.2020 - 06.2025