Summary
Overview
Work history
Education
Skills
References
Timeline
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Henry Clifford

Stafford,Staffordshire

Summary

Motivated and detail-orientated professional with 4+ years experience working in fast paced environments. Possessing a track record of excelling in roles that demand quick thinking, adaptability, and a high level of efficiency. I consistently demonstrated an exceptional ability to handle pressure while maintaining a strong focus on delivering quality results. I have meaningful supervisory experience of a customer care team as well as contributing to the recruitment process by assisting in interviews, evaluating candidates, and providing valuable input on the selection.

Overview

4
4
years of professional experience

Work history

Customer care agent - Barclays Project

Equiniti
Remote
04.2024 - Current
  • Specialising in delivering exceptional support to diverse clientele, focusing on vulnerable customers to ensure fair, compassionate, and tailored assistance. Meticulous investigation and logging of fraud cases, prioritising customer security and trust whilst ensuring accurate representation of events.
  • Maintaining accurate and up-to-date customer and internal records, ensuring compliance with regulatory requirements while performing detailed data entry tasks. Strong communication skills allowed for the efficient yet caring handling of challenging conversations, addressing various issues and concerns while fostering positive customer relationships.
  • Consistently exceeded all KPIs whilst taking up to 50 calls a day, demonstrating commitment to excellence in customer care. Honed self-management abilities in a remote environment, and effectively organised workloads, prioritising tasks to meet deadlines without compromising quality.

Customer care supervisor

G&P Campervan
Stafford, Staffordshire
02.2022 - 01.2024
  • Developed exceptional communication and problem-solving skills, particularly adept at assisting customers and colleagues with enquiries and addressing complaints through various channels including phone, email, and live chat.
  • Actively contributed to the development of tailored training materials for new hires. Played an integral part in the hiring process, conducting interviews, and offering insights into candidate selection to ensure team success and cohesion.
  • Prepared detailed reports providing insights into customer service requests and team performance which was used to improve company processes after referring back to leadership.
  • Significantly reduced unresolved queries within the team which consistently surpassed performance metrics and maintained a customer satisfaction rating of over 95%.

Multi-drop driver

Countrywide Freight Group
10.2021 - 01.2022
  • Proficient at efficiently navigating routes to deliver goods promptly and accurately to various destinations, exceeding company standards.
  • Provided excellent customer service during deliveries and effectively liaised with administrative staff back at the depot to ensure smooth operations and delicately handle customer complaints and queries.
  • Successfully resolved customer enquiries and issues daily, maintaining excellent customer satisfaction.

Production operative

Bostik
Stafford, Staffordshire
10.2020 - 04.2021
  • Contributed to the manufacturing process by ensuring the efficient assembly and packaging of products.
  • Consistently surpassed production targets while maintaining a safe working environment with a keen attention to detail and adherence to quality standards.
  • Actively participated in process improvement initiatives, demonstrating a proactive approach to enhancing operational efficiency.

Education

BSc (Hons) - Psychology

Nottingham Trent University
/2017 - /2020

A-Levels - Psychology, Fine Art, Resistant Materials

Weston Road Academy
Stafford
/2015 - /2017

GCSEs -

Weston Road Academy
Stafford
/2010 - /2015

Skills

  • Attention to detail and highly organised
  • Punctual and professional
  • Interpersonal skills
  • Team management
  • Ability to stay motivated working autonomously
  • IT proficiency (Including Zendesk, FullServe, Salesforce)
  • Microsoft Office

References

References available upon request.

Timeline

Customer care agent - Barclays Project

Equiniti
04.2024 - Current

Customer care supervisor

G&P Campervan
02.2022 - 01.2024

Multi-drop driver

Countrywide Freight Group
10.2021 - 01.2022

Production operative

Bostik
10.2020 - 04.2021

BSc (Hons) - Psychology

Nottingham Trent University
/2017 - /2020

A-Levels - Psychology, Fine Art, Resistant Materials

Weston Road Academy
/2015 - /2017

GCSEs -

Weston Road Academy
/2010 - /2015
Henry Clifford