Playing Chess and Cricket
Hem Raj Dahal
Student
Paisley
Summary
Accomplished Branch Manager with a proven track record at Samudayik Micro Finance Ltd., where I spearheaded initiatives that significantly enhanced customer satisfaction and branch profitability. Skilled in strategic planning and relationship building, I excel in driving revenue growth and managing risks effectively. My leadership ensured the achievement of key performance indicators, demonstrating exceptional decision-making and staff management capabilities.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Branch Manager
Samudayik Micro Finance Ltd.
04.2021 - 08.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Area Sales Representative
Mahalaxmi Mobiles Pvt. Ltd.
02.2017 - 03.2020
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Drove team revenue totals by bringing in top sales numbers.
- Managed overall growth of assigned territory and exceeded targets.
- Enhanced customer satisfaction by conducting regular follow-ups to ensure timely delivery of products and services.
- Provided valuable feedback to product development teams based on customer input, improving overall offerings.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Utilized persuasive communication skills during presentations to influence decision-makers towards purchasing our products or services over competitors.
- Identified opportunities for cross-selling complementary products or services to existing customers, increasing overall account value.
Education
MBA - Leadership
UWS University of The West of Scotland
South Lanarkshire, United Kingdom 04.2001 -
BBA - Bachelor of Business Administration
Far-Western University
Nepal 04.2001 -
Skills
Branch operations management
Relationship building
Relationship building and management
Team player
Staff management
Work prioritization
Decision-making
Staff supervision
Client relationship management
Strategic planning
Revenue generation
Risk analysis
Interests
Timeline
Branch Manager
Samudayik Micro Finance Ltd.
04.2021 - 08.2024
Area Sales Representative
Mahalaxmi Mobiles Pvt. Ltd.
02.2017 - 03.2020
MBA - Leadership
UWS University of The West of Scotland
04.2001 -
BBA - Bachelor of Business Administration
Far-Western University
04.2001 -
Similar Profiles
AKHILESH KUMAR CHAUBEYAKHILESH KUMAR CHAUBEY
Assistant Manager - Finance & Accounts at Satya Micro Housing Finance Private Limited.Assistant Manager - Finance & Accounts at Satya Micro Housing Finance Private Limited.
PRIYANKA GAUTAMPRIYANKA GAUTAM
Hub Credit Manager (Sr. BCM) | at Svatantra Micro Housing Finance Cooperation LtdHub Credit Manager (Sr. BCM) | at Svatantra Micro Housing Finance Cooperation Ltd
Ritesh SinghRitesh Singh
Management Trainee at Svatantra Micro Housing Finance Coorporation LimitedManagement Trainee at Svatantra Micro Housing Finance Coorporation Limited
Josh RussellJosh Russell
Loader (Warehouse Operative) at Graham’s The Family Dairy LtdLoader (Warehouse Operative) at Graham’s The Family Dairy Ltd
Ian MatthewsIan Matthews
Electrical Foreman at Assist ElectricalElectrical Foreman at Assist Electrical