Playing Chess and Cricket
Hem Raj Dahal
Student
Paisley
Summary
Accomplished Branch Manager with a proven track record at Samudayik Micro Finance Ltd., where I spearheaded initiatives that significantly enhanced customer satisfaction and branch profitability. Skilled in strategic planning and relationship building, I excel in driving revenue growth and managing risks effectively. My leadership ensured the achievement of key performance indicators, demonstrating exceptional decision-making and staff management capabilities.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Branch Manager
Samudayik Micro Finance Ltd.
04.2021 - 08.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Area Sales Representative
Mahalaxmi Mobiles Pvt. Ltd.
02.2017 - 03.2020
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Drove team revenue totals by bringing in top sales numbers.
- Managed overall growth of assigned territory and exceeded targets.
- Enhanced customer satisfaction by conducting regular follow-ups to ensure timely delivery of products and services.
- Provided valuable feedback to product development teams based on customer input, improving overall offerings.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Utilized persuasive communication skills during presentations to influence decision-makers towards purchasing our products or services over competitors.
- Identified opportunities for cross-selling complementary products or services to existing customers, increasing overall account value.
Education
MBA - Leadership
UWS University of The West of Scotland
South Lanarkshire, United Kingdom 04.2001 -
BBA - Bachelor of Business Administration
Far-Western University
Nepal 04.2001 -
Skills
Branch operations management
Relationship building
Relationship building and management
Team player
Staff management
Work prioritization
Decision-making
Staff supervision
Client relationship management
Strategic planning
Revenue generation
Risk analysis
Interests
Timeline
Branch Manager
Samudayik Micro Finance Ltd.
04.2021 - 08.2024
Area Sales Representative
Mahalaxmi Mobiles Pvt. Ltd.
02.2017 - 03.2020
MBA - Leadership
UWS University of The West of Scotland
04.2001 -
BBA - Bachelor of Business Administration
Far-Western University
04.2001 -
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