Hemani Gill
Walsall,West Midlands
Summary
A results-driven professional with a strong focus on leadership excellence and stakeholder engagement competency. Demonstrates a proven ability to drive target achievement through empathy and understanding, fostering team development and brand promotion. Committed to leveraging these skills to advance organisational goals and enhance brand visibility.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
Deputy Team Leader - Witness Service
Citizens Advice
Birmingham, West Midlands
03.2013 - Current
- Utilised time management techniques to meet tight deadlines.
- Responisble for recruiting, managing and accrediting a team of forty volunteers
- Balanced workload distribution, resulting in increased productivity level.
- Delegated tasks effectively to maximise productivity.
- Increased efficiency with regular team meetings and feedback sessions.
- Encouraged continuous professional development, leading to improved team capabilities and skill sets.
- Ensured smooth daily operations with proactive problem-solving approach.
- Encouraged open communication, fostering a collaborative work environment.
- Ensured relevant company policies and procedures were adhered to and paperwork was completed accurately and within agreed timescales.
Care Coordinator
Bluebird Care
Stafford, Staffordshire
07.2017 - 10.2020
- Responsible for organising and managing the delivery of care to individuals in their homes.
- Acted as a central point of contact, ensuring that clients received appropriate support and that the care is delivered effectively and efficiently.
- Managed staff rotas for optimal coverage during peak periods.
- Conducted risk assessments ensuring a safe working environments for care givers.
- Provided emotional support for increased patient comfort.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Assessed patient needs to develop individualised care plans.
- Communicated effectively with patients, improving understanding and satisfaction.
- Liaised with family members by providing regular updates on patient progress.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
Customer sales advisor
Selfridges & Co
Birmingham, West Midlands
04.2004 - 03.2013
- Assisted in store merchandising for improved product visibility and increased sales.
- Successfully upsold additional products, enhancing overall customer experience.
- Demonstrated products effectively leading to increased interest from potential buyers.
- Managed till operations efficiently, reducing the queue time for customers.
- Advised customers on suitable products to meet their needs.
- Coordinated with colleagues for smooth store operations during peak periods.
- Provided after-sales support, ensuring customer loyalty and repeat business.
- Monitored competitor activities and trends to stay ahead of market changes.
- Handled customer complaints for swift resolution.
- Achieved high sales targets with outstanding product knowledge.
Education
Bachelor of Arts - Criminology
Coventry University
Coventry 10.2004 - 05.2007
A-Levels - Sociology, Psychology, Law & General Studies
Sutton Coldfield College
Birmingham 09.2001 - 06.2003
GCSEs -
St Francis Of Assisi Catholic School
Aldridge, Walsall 09.1995 - 07.2000
Skills
- Leadership excellence
- Stakeholder engagement competency
- Drive to achieve targets
- Empathy and understanding
- Team development
- Brand Promotion
Affiliations
- fitness
- travelling
Languages
Gujarati
Fluent
References
References available upon request.
Timeline
Care Coordinator
Bluebird Care
07.2017 - 10.2020
Deputy Team Leader - Witness Service
Citizens Advice
03.2013 - Current
Bachelor of Arts - Criminology
Coventry University
10.2004 - 05.2007
Customer sales advisor
Selfridges & Co
04.2004 - 03.2013
A-Levels - Sociology, Psychology, Law & General Studies
Sutton Coldfield College
09.2001 - 06.2003
GCSEs -
St Francis Of Assisi Catholic School
09.1995 - 07.2000
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