HEMALATHA JAYAPRAKASH
BIRMINGHAM
Summary
Skilled professional with expertise in Microsoft Office Suite, Sage packages, Visual Basic, SQL, and database design and development. Strong capabilities in human-computer interaction and data analysis, with good knowledge in Tableau and Power BI. Recognized for exceptional communication skills and flexible scheduling. Aims to leverage technical skills to drive innovative solutions in data management and analysis.
Energetic Retail Assistant with knack for creating welcoming shopping environments and increasing customer satisfaction. Successfully boosted sales through upselling techniques and managed inventory to ensure shelves were always stocked. Known for excellent customer service and building strong relationships with regular shoppers, contributing to store loyalty and repeat business.
Overview
30
30
years of professional experience
Work history
Retail Assistant
Iceland Foods
Birmingham
12.2025 - 04.2026
- Assisted customers at checkouts.
- Processed payments efficiently.
- Provided friendly and helpful support to customers.
- Handled cash and card transactions while addressing customer queries.
- Restocked shelves and rotated stock regularly.
- Maintained clean and organised aisles for easy access.
Building Manager
Oulsnams Property sales and Lettings
06.2024 - 05.2025
- Assisted with lettings for over 50 properties, ensuring compliance with fire and safety regulations including EPC, gas safety, and EICR requirements.
- Oversaw refurbishment projects to enhance the property's aesthetic appeal.
- Reduced repair costs through preventative maintenance strategies.
- Conducted inspections on properties to identify any issues or faults.
- Supported prospective landlords and tenants through the letting process to ensure suitability.
Office Manager – Accounts & Property Administrator
Northwood Birmingham Central Ltd
01.2012 - 01.2024
- Assisted with management of over 200 properties by handling initial inquiries.
- Supported coordination of maintenance and resolution of issues between tenants, landlords, and contractors.
- Facilitated the creation of tenancy agreements and processed renewals and financial transactions, including landlord payments and arrears management.
- Managed inquiries via phone and email, conducting thorough vetting of potential clients and using the Let Alliance portal for referencing.
- Streamlined invoice processing procedures for smoother financial operations.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Ensured compliance with essential safety certifications such as gas safety, EPV, and EICR for secure living environments.
- Helped maintain property standards by scheduling cleans and managing check-ins and check-outs.
- Promoted positive relationships with landlords and tenants while assisting in conflict resolution.
Invoicing Administrator
Fujitsu Telecommunication, Birmingham Business Park
01.2005 - 01.2010
- Orchestrated creation and processing of submission reports, ensuring accurate validation of drawings within job packs and as-built documentation. Addressed invoice-related inquiries via telephone, enhancing customer relations and operational efficiency. Generated of comprehensive e-business and final report compilations, contributing to meticulous documentation and data integrity. Executed web maintenance duties with precision, utilising web editing tools and HTML to upload essential documents, bolstering company's online presence and accessibility
- Safeguarded robust and reliable financial operations by optimising invoice processing workflow, guaranteeing timely client payments
- Maintained integrity of vital company records, ensuring exceptional document management and enhancing organisational efficiency.
- Revitalised company's web infrastructure through comprehensive updates and maintenance, significantly improving user experience and ensuring seamless content accessibility.
Data Processor
Golden Acres, Bretherton
01.2004 - 01.2004
- Administered company's database, assuring accurate migration of critical data from Sage to Excel, enhancing data accessibility and reliability. Generated comprehensive reports by compiling and analysing data, contributing to informed decision-making across departments. Performed precise data entry and documents scanning, maintaining integrity and confidentiality of information within system. Collaborated with various departments to aggregate essential data, supporting effective meeting preparations.
- Augmented report generation efficiency by streamlining inter-departmental communication and establishing centralised data repository for updated information access.
- Boosted operational performance by fostering culture of data-driven insights, supporting strategic initiatives and improving company processes.
Data Processor
UK Pallets, Lichfield
01.2004 - 01.2004
- Conducted thorough data entry, ensuring accuracy and efficiency in information management. Resolved customer queries via phone with professionalism, contributing to high level of service and support. Verified accuracy of all pallets and prepared Proof of Delivery documents, upholding company's standards of quality assurance.
- Optimised document retrieval by implementing systematic filing approach, significantly reducing time required for information access.
- Heightened customer trust level by providing prompt and accurate responses to inquiries.
Filing and data entry
Oriel GP Surgery
Antrim, Northern Ireland
07.1996 - 09.1996
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Education
Bachelor of Science - Computer Science (Hons)
University of Wolverhampton
BTEC National Diploma - Computer Studies (with merit)
North East Institute of Further & Higher Education
Ballymena, Northern IrelandSkills
- Microsoft Office Suite Sage Packages Virtual Basic & SQL Database Design & Development Human Computer Interaction Data analysis Tableau Power Bi HTML
- Communication excellence
- Flexible schedule availability
Hobbies & Interests
Badminton — I enjoy playing badminton regularly, which helps me stay active and improves my coordination, focus, and teamwork., Gym training — I like going to the gym to stay fit and maintain a healthy routine, which keeps me motivated and disciplined., Social activities — I enjoy meeting up with friends and spending time socialising, which helps me build strong communication skills., Dog walking — I love taking my dogs for walks, which keeps me active and gives me time outdoors.
Affiliations
- Sport - Badminton, tennis, squash, walking the dogs
Timeline
Retail Assistant
Iceland Foods
12.2025 - 04.2026
Building Manager
Oulsnams Property sales and Lettings
06.2024 - 05.2025
Office Manager – Accounts & Property Administrator
Northwood Birmingham Central Ltd
01.2012 - 01.2024
Invoicing Administrator
Fujitsu Telecommunication, Birmingham Business Park
01.2005 - 01.2010
Data Processor
Golden Acres, Bretherton
01.2004 - 01.2004
Data Processor
UK Pallets, Lichfield
01.2004 - 01.2004
Filing and data entry
Oriel GP Surgery
07.1996 - 09.1996
BTEC National Diploma - Computer Studies (with merit)
North East Institute of Further & Higher Education
Bachelor of Science - Computer Science (Hons)
University of Wolverhampton