Hema Mahmood
Nottingham,Nottinghamshire
Summary
Compassionate and hard-working Social Work Team Manager with extensive experience leading adult social care teams in local authority settings. Proven track record of driving service improvement, enhancing team performance, and delivering measurable outcomes for vulnerable adults. Skilled in reflective supervision, workforce development, multi-agency partnership working, and high-risk safeguarding investigations, ensuring coordinated, person-centred care. Offers strong leadership, problem-solving, and organisational skills, with a focus on creating collaborative environments that support professional growth and high-quality service delivery. Recognised for building resilient, high-performing teams while maintaining a compassionate, ethical, and service-user focused approach.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Social Work Team Manager
Nottinghamshire County Council
Nottingham, Nottinghamshire
2024.11 - Current
- Provide operational leadership and manage a team delivering statutory adult social care services, driving high standards of practice, performance, service delivery and positive outcomes for service users.
- Lead and chair safeguarding investigations, coordinating multi-agency partners to ensure a timely, cohesive, and effective response to protect vulnerable adults.
- Provide strategic oversight of complex safeguarding enquiries ensuring timely and proportionate responses in line with the Care Act 2014 and promoting effective risk management across the team.
- Maintain oversight of complex and high-risk cases, ensuring robust decision-making and effective risk management whilst ensuring defensible decision-making.
- Deliver a culture of reflective practice and continuous improvement through supervision, coaching, mentoring, and case oversight, promoting continuous professional development, high-quality practice, and staff performance.
- Oversee resource management, including allocation of cases, prioritisation of workload, and monitoring of team performance against key performance indicators., ensuring timely and effective service delivery.
- Lead and support the team through organisational restructure and service transformation, including embedding new operating models.
- Develop and sustain effective multi-agency partnerships with NHS colleagues, housing, police, and voluntary sector organisations to deliver coordinated, person-centred care.
- Ensure compliance with statutory duties, organisational policies, and professional standards set by Social Work England.
- Authorise Deprivation of Liberty Safeguards (DoLS) applications and ensure lawful practice in line with relevant legislation.
- Manage complaints and service issues, ensuring appropriate resolution and service improvement.
- Hold budgetary responsibilities, ensuring effective use of resources and value for money.
- Lead on recruitment, selection, and induction of staff, supporting workforce development and retention.
- Oversee completion of complex Care Act reviews and reassessments, ensuring quality and timeliness.
- Resolve operational and service delivery challenges within available resources, maintaining service continuity and performance.
- Lead and chair safeguarding investigations, coordinating multi-agency partners to ensure a timely, cohesive, and effective response to protect vulnerable adults.
- Lead and chair safeguarding investigations, coordinating multi-agency partners to ensure a timely, cohesive, and effective response to protect vulnerable adults.
Advanced Social Work Practitioner
Nottinghamshire County Council
Nottingham, Nottinghamshire
2019.06 - Current
- Provide reflective supervision and practice support through supervision, EPDR, and team meetings to enhance staff performance and professional development in line with service standards.
- Promote a strengths-based approach, supporting adults to maintain independence, manage risk, and achieve short- and long-term outcomes while reducing reliance on long-term care.
- Lead and chair safeguarding investigations, coordinating multi-agency partners to ensure a timely, cohesive, and effective response to protect vulnerable adults.
- Act as a lead practitioner, driving high-quality, evidence-based practice across key areas including safeguarding, risk enablement, and application of the Mental Capacity Act 2005.
- Manage incoming referrals, prioritising and allocating work effectively, including oversight of annual reviews.
- Identify and escalate practice, performance, and resource issues to the Team Manager, contributing to effective service delivery and budget awareness.
- Facilitate and lead complex multi-agency meetings, working collaboratively with health, independent, and voluntary sector partners to achieve positive outcomes.
- Undertake specialist roles of Best Interest Assessor and Practice Educator, supporting lawful decision-making and developing high standards of professional practice.
- Hold a highly complex cases, ensuring robust risk management and decision-making.
- Prepare and present high-quality professional reports, including Court of Protection statements, safeguarding reports, and DoLS assessments.
- Support the Team Manager with recruitment, induction, and staff development.
- Chair meetings effectively and represent the service in a professional and accountable manner.
- Chair meetings effectively and represent the service in a professional and accountable manner.
Social Worker
Nottinghamshire County Council
Nottingham
2011.09 - 2019.06
- Support assessments, care planning, and reviews for adults with complex needs.
- Assist in safeguarding activities and report risks to senior staff.
- Work collaboratively with multi-agency teams to coordinate care.
- Support service users with daily living and promote independence.
- Maintain accurate records and contribute to reports for meetings and reviews.
- Participate in team meetings, training, and reflective practice.
- Ensure compliance with organisational policies and professional standards under supervision.
Education
Bachelor of Arts - Computing and Programming
De Monfort University
Leicester 1998.10 - 2001.06
Bachelor of Arts - Social Work
Nottingham Trent University
Nottingham 2008.10 - 2011.07
Master of Arts - Newly Qualified Social Work
Nottingham Trent University
Nottingham 2011.10 - 2012.02
Master of Arts - Practice Educator stage 1
Nottingham Trent University
Nottingham 2013.10 - 2014.07
Master of Arts - Practice Educator stage 2
Nottingham Trent University
Nottingham 2015.09 - 2016.01
Master of Arts - Best Interest Assessor
Nottingham Trent University
Nottingham 2017.10 - 2018.07
Skills
Experienced and dedicated Advanced Social Work Practitioner and Team Manager with extensive expertise in adult safeguarding, complex case management, and statutory responsibilities within local authority settings
Proven track record in leading and developing social work teams, managing high-risk safeguarding enquiries, and ensuring compliance with key legislation, including the Care Act 2014 and Mental Capacity Act 2005 Skilled in staff supervision, performance management, quality assurance, and improving service delivery through reflective practice
Experienced in working with vulnerable adults, including those with mental health needs, learning disabilities, physical disabilities, and older adults, across both hospital and community settings, with a strong commitment to person-centred, strengths-based approaches and multi-agency collaboration to achieve positive outcomes
Professional Membership
Member of Social Work England (Registered Social Worker – SW54060)
Timeline
Social Work Team Manager
Nottinghamshire County Council
2024.11 - Current
Advanced Social Work Practitioner
Nottinghamshire County Council
2019.06 - Current
Master of Arts - Best Interest Assessor
Nottingham Trent University
2017.10 - 2018.07
Master of Arts - Practice Educator stage 2
Nottingham Trent University
2015.09 - 2016.01
Master of Arts - Practice Educator stage 1
Nottingham Trent University
2013.10 - 2014.07
Master of Arts - Newly Qualified Social Work
Nottingham Trent University
2011.10 - 2012.02
Social Worker
Nottinghamshire County Council
2011.09 - 2019.06
Bachelor of Arts - Social Work
Nottingham Trent University
2008.10 - 2011.07
Bachelor of Arts - Computing and Programming
De Monfort University
1998.10 - 2001.06