Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Helio Pretti

London,united kingdom
Helio Pretti

Summary

Diligent Housekeeping Supervisor with extensive expertise motivating teams to achieve outstanding quality standards. Dedicated to smooth operational running of hotels through strategic operational planning, overseeing activities for team of 30 to uphold stringent standards.

Skilled Supervisor adept at managing services of several hotels with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. In-depth knowledge of hotel operations, cleaning procedures and health and safety regulations.

Overview

3
years of professional experience
2
years of post-secondary education

Work history

United Facilities
London, United Kingdom

Housekeeping supervisor
2023.10 - Current (2 education.years_Label & 8 education.months_Label)

Job overview

  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Managed cleaning product stock in line with COSHH regulations.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Completed shift reports to deliver smooth handovers and efficient Back of House operations.
  • Coached housekeeping staff to effectively plan and deliver on targets.

RealCafe
Viana, Espirito Santo, Brasil

Administrative assistant
2021.03 - 2023.02 (1 education.year_Label & 11 education.months_Label)

Job overview

  • Handled requests for emergency repairs quickly and efficiently.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Recorded and analysed equipment testing data using TOTVS.
  • Entered data into TOTVS to track malfunctions, parts and equipment required and repairs completed.
  • Collated data sets with exceptional Excel skills.
  • Analysed information regarding current production, future needs and costs.
  • Enhanced administration system workflows by developing improved automated systems.

Education

CESAM-ES Centro Salesiano Do Aprendiz
Vitoria, Brasil

Certificate of Higher Education from Administrative
2021.02 - 2023.01 (1 education.year_Label & 11 education.months_Label)

University overview

Skills

  • Room inspections
  • Time management
  • Engaging leadership style
  • Meticulous housekeeping standards
  • Training and development
  • Motivational people management
  • Confident communicator

Languages

English
Fluent
Portuguese
Native
Spanish
Beginner
Italian
Beginner

Timeline

Housekeeping supervisor
United Facilities
2023.10 - Current (2 education.years_Label & 8 education.months_Label)
Administrative assistant
RealCafe
2021.03 - 2023.02 (1 education.year_Label & 11 education.months_Label)
CESAM-ES Centro Salesiano Do Aprendiz
Certificate of Higher Education from Administrative
2021.02 - 2023.01 (1 education.year_Label & 11 education.months_Label)
Helio Pretti