Helina Weldeyes
London ,UK
Summary
Dependable Charity Shop Volunteer offering outstanding service through helpful, effective communication. Brings can-do attitude to accurately and efficiently prepare donations for sales. Strives for continued customer and management satisfaction. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
8036
8036
years of post-secondary education
Work history
Housekeeping Attendant
Union Jack club
London , UK
08 2022 - 08 2025
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Delivered extra linen and toiletries to meet guest needs.
- Promoted a clean environment with daily vacuuming of all rooms.
- Contributed to team effort by helping colleagues during peak hours.
- Resolved guest queries in line with service standards and protocols.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Vacuumed and dusted reception areas and walkways.
Stock movement assistant
Debenhams
London , UK
08 2012 - 08 2020
- Understood and adhered to company's health and safety policies.
- Completed assigned work within deadlines and to company standards.
- Assisted with deliveries and sales floor replenishment to guarantee stock availability for customers.
- Maintained and cleaned stockroom to ensure easy, safe access for team members.
- Monitored shelves for faulty, damaged or out-of-date stock and followed appropriate procedures.
- Handled delicate merchandise carefully, minimising potential damage or loss.
- Adhered to strict standards of cleanliness in storage areas, contributing to hygienic conditions.
- Followed company protocols strictly when tagging and storing merchandise.
- Assisted in regular stock takes for accurate inventory count.
- Maintained a clean and safe work environment, strictly following company procedures to ensure all stockroom areas were clean, tidy and presentable at all times.
- Organised product displays in accordance with store guidelines and promotional events.
- Managed safe disposal of damaged or expired goods to ensure compliance with health and safety regulations.
- Maintained a clean, organised workspace, promoting efficient work environment.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
Nursery nurse voluntary
Wisdom Kids Nursery
London , UK
03 2008 - 07 2008
- Established and maintained positive relationships with parents, carers and nursery staff.
- Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
- Supported children to identify and manage their feelings and behaviours.
- Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
- Managed minor disputes amongst children calmly, encouraging peaceful resolution.
- Facilitated early literacy skills by introducing phonics games and reading exercises.
Volunteer Sales Assistant
Bernado's
Newcastle , UK
08 2006 - 01 2007
- Guided customers in finding specific products.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Recommended products based on customers' needs, leading to increased satisfaction.
- Assisted customers with queries for improved customer relations.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
- Worked closely with fellow volunteers to maintain efficient operations during peak hours.
- Maintained cleanliness of store, resulting in an enjoyable shopping environment.
- Updated product labelling and pricing to reflect discounts and offers.
- Handled delicate merchandise carefully, preventing damage or loss from mishandling.
- Helped set up promotional displays, attracting more potential buyers.
- Received and safely stored donations in appropriate locations.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
Education
Certificate - Computing First Steps
Newham Adult Learning Services
LondonEntry 3 Level Certificate in ESOL Skills (Entry 3) -
Newham College
LondonESOL Entry Level 2 Certificate -
Newham College
LondonCambridge ESOL Entry Level 1 Certificate -
University of Cambridge
Newcastle Upon TyneSkills
- Customer relations
- Cleaning
- Cash handling
- Goods sorting and categorizing
- Replenishing stock
- Safe manual handling
Timeline
Housekeeping Attendant
Union Jack club
08 2022 - 08 2025
Stock movement assistant
Debenhams
08 2012 - 08 2020
Nursery nurse voluntary
Wisdom Kids Nursery
03 2008 - 07 2008
Volunteer Sales Assistant
Bernado's
08 2006 - 01 2007
Certificate - Computing First Steps
Newham Adult Learning Services
Entry 3 Level Certificate in ESOL Skills (Entry 3) -
Newham College
ESOL Entry Level 2 Certificate -
Newham College
Cambridge ESOL Entry Level 1 Certificate -
University of Cambridge