Emma Phillips
Fazeley,Staffs
Summary
For the last 12 years I have been raising my children, a job I have loved but as my youngest is now in her final year of high school it is now time for me to get back out there and do something for me.
I have years of experience within customer based positions and have a strong work ethic. I enjoy working within a team environment and offering support to my colleagues as well as having the confidence to work independently.
Overview
27
27
years of professional experience
Work history
Housekeeping attendant
Drayton Manor Hotel
Tamworth , Staffs
2022.04 - 2022.12
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Contributed to team effort by helping colleagues during peak hours.
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Training new members of staff.
Deputy operations manager
Empire Cinema
Sutton Coldfield , West Mids
2011.04 - 2013.06
- Managed daily operations with an emphasis on improving productivity.
- Oversaw staff scheduling to ensure optimal coverage during peak periods.
Store Manager
Peacocks
Cape Hill , West Mids
2007.02 - 2010.03
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction.
- Oversaw business staffing and training, building successful, customer-focused team.
Store Manager
Madhouse
Star City , Birmingham
2000.11 - 2006.06
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Ensured high levels of customer satisfaction.
Passenger service agent
Midland Airport Services, Birmingham Airport
Birmingham
2000.03 - 2000.10
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
Housekeeping attendant
The Belfry Hotel
Sutton Coldfield , West Mids
1996.01 - 2000.01
- Made beds daily to ensure a neat bedroom area.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
Education
GCSEs -
Rawlett High School
Tamworth Skills
- Communication skills
- Attention to detail
- Work well in a team environment as well as working independently
- Customer relations
- Operational leadership
Timeline
Housekeeping attendant
Drayton Manor Hotel
2022.04 - 2022.12
Deputy operations manager
Empire Cinema
2011.04 - 2013.06
Store Manager
Peacocks
2007.02 - 2010.03
Store Manager
Madhouse
2000.11 - 2006.06
Passenger service agent
Midland Airport Services, Birmingham Airport
2000.03 - 2000.10
Housekeeping attendant
The Belfry Hotel
1996.01 - 2000.01
GCSEs -
Rawlett High School