HELEN [ELLIE] Ashall
Mansfield,Notts
Summary
Results-driven Assistant Manager with expertise in team leadership and customer service. Demonstrated ability to enhance operational efficiency and foster a positive work environment. Focused on continuous improvement and staff development, with strong skills in managing daily operations and resolving service issues. Committed to driving productivity and customer satisfaction through effective communication and motivation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager\covering Manager
signet group
Mansfield, Notts
05.2021 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Implemented theft prevention measures that minimised store losses.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Coached employees on upselling techniques, leading to increased average transaction value.
- Resolved customer complaints with effective solutions that enhanced satisfaction and loyalty.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Merchandised displays to showcase new and popular items.
- Stored stock safely and securely to maintain quality of goods.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Education
A-Levels - ENGLISH
Shirebrook comprehenshive
Mansfield, 01-1983
Skills
- Inventory management
- Stock control
- Sales strategy
- Promotional planning
- Budget management
- Staff recruitment
- Employee training
- Team building
- Performance coaching
- Customer service
- Conflict resolution
- Visual merchandising
Certification
JET 1
DCA
DIAMOND SPECIALIST
WATCH SPECIALIST
CUSTOMER SERVICE
Accomplishments
- CONSTANTLY ACHIEVING AND EXCEEDING TARGETS
- UNDERSTANDING BEST PRACTICE COMMUNICATION TO CREATE A POSITIVE SALES CULTURE.
- BUILDING RAPPOR AND CUSTOMER SATISFACTION.TO THE HIGHEST STANDARD WITHOUT EXCEPTION.
- EXCELLENT CORE VALUES
Additional Information
CUSTOMER SERVICE SPECIALIST EXCEPTIONAL COMMUNICATION AND NEGOTIATION SKILLS.
Timeline
Assistant Manager\covering Manager
signet group
05.2021 - Current
A-Levels - ENGLISH
Shirebrook comprehenshive