Pedro Medina
London
Summary
Results-driven hotel professional with extensive experience at The Z Hotels, specializing in customer service and team building. Demonstrated success in enhancing operational efficiency and conflict resolution, alongside effective management of hotel software systems. A commitment to fostering a positive environment ensures high standards in service and compliance are consistently achieved.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cafe Manager/Duty Manager (Covering)
The Z Hotels
London
03.2024 - Current
- Achieving company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Controlling inventory of food, beverages and supplies to ensure that it is consistent with cafe needs
- Handling escalated situations
- Supervising all hotel operations during assigned shifts: Overseeing all departments (front desk, housekeeping, food & beverage, etc.) to ensure smooth operation
- Monitoring and managing staffing levels: Adjusting staffing levels as needed to meet guest demands and control labor costs
- Control costs and minimize waste
Guest Service Assistant (Receptionist)/Duty Manager (Covering)
The Z Hotels
London
08.2019 - 03.2024
- Ensuring that all guests feel welcome and are given responsive, friendly, and courteous service at all time
- Assisting with check-in and check-out procedures
- Answering guest inquiries and providing information about hotel services and local attractions and handling reservations and room assignments
- Addressing and resolving guest complaints or issues
- Coordinating with housekeeping and maintenance for room-related requests and assisting with special events or group check-ins when necessary
- Processing payments and answering phone and emails regarding the reservations and requests
- Monitoring all guests accounts ensuring changes posted are correct and that supporting documentation is readily available
- Ensuring compliance with hotel policies and safety procedures
Team Member Training
Pret A Manger
Camden Town
07.2016 - 08.2019
- Training new members of the staff on everything related to the shop standards (Back of the House and Front of the house)
- Running the kitchen on occasions when was needed
- Developing the skills and talents of the members of the staff for the shop's best interest
- Working under pressure while offering a high a standard of customer service
Bar person
Aviary Bar
11.2015 - 07.2016
- Serving customers with drinks
- Providing snacks, such as crisps and nuts
- Washing glasses storing empty bottles clearing and cleaning tables and the bar
- Creating a welcoming, friendly atmosphere and talking with customers
- Receiving and storing goods
Pest control technician
Fumiteco (Pest Control)
09.2014 - 01.2015
- Company Overview: Venezuela
- Investigating and identify pests
- Deciding on the most suitable method of controlling
- Pests Advertising for future prevention
- Completing reports and keeping records
- Following correct procedures in handling, storing, and disposing of toxic pesticides
- Venezuela
Salesman/ Sales Manager
Movilcentro (Hyundai car dealer)
06.2010 - 01.2014
- Company Overview: Venezuela
- Dealing with product shortage, controlling and monitoring profit percentage due to government regulations
- Increasing sales of my company's products
- Servicing any needs of your existing customers
- Keeping up to date with products and competitors
- Inventory control
- Reporting to seniors Managers
- Venezuela
Warehouse operative/Warehouse manager/Salesman/Sales Manager
Auto Repuestos Italy Cars (Autoparts Store)
09.2005 - 04.2009
- Company Overview: Venezuela
- Checking for damaged/missing items
- Recording, packing, and dispatching orders
- Planning delivery of goods
- Responsible for determining defective goods and effectively returning them to the supplier
- Taking orders over the phone and via email after checking availability of parts on our computerised stock records
- As the sales manager, recruiting and training sales staff was part of my role
- Taking care of major customer accounts offering deals and discounts
- Venezuela
Education
Bachelor's degree - Human Resources
Antonio Jose de Sucre
04.2005
IT Technician - Not Completed
Antonio Jose de Sucre
10.2000
Skills
- Customer service
- Team building
- Problem solving
- Information protection
- Hotel software expertise
- Friendly, positive attitude
- Multitasking
- Reservation processing
- Front desk reception
- Policies and procedures implementation
References
Available on request
Affiliations
- I like going to the gym almost every day
- I'm interested in politics, and I consider myself a Libertarian
- I like football, streaming TV series, and movies
Accomplishments
- Team member of the quarter 2023.
- Star award-nominated a few times
- Outstanding services
Certification
- The Qualsafe, April 2024, Level 3 Award in Emergency First Aid at Work
- Crisis management
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Future Projects
Planning to have an online company with my wife here in the UK
Getting a nutrition-focused PT certificate or similar
References
References available upon request.
Timeline
Cafe Manager/Duty Manager (Covering)
The Z Hotels
03.2024 - Current
Guest Service Assistant (Receptionist)/Duty Manager (Covering)
The Z Hotels
08.2019 - 03.2024
Team Member Training
Pret A Manger
07.2016 - 08.2019
Bar person
Aviary Bar
11.2015 - 07.2016
Pest control technician
Fumiteco (Pest Control)
09.2014 - 01.2015
Salesman/ Sales Manager
Movilcentro (Hyundai car dealer)
06.2010 - 01.2014
Warehouse operative/Warehouse manager/Salesman/Sales Manager
Auto Repuestos Italy Cars (Autoparts Store)
09.2005 - 04.2009
Bachelor's degree - Human Resources
Antonio Jose de Sucre
IT Technician - Not Completed
Antonio Jose de Sucre
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