Helen carol Russell
Liverpool
Summary
Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons. Friendly and outgoing [Job Title] with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in [Area of certification]. Capable [Job Title] passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in [Type] establishments.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Barmaid
alder sports club
Liverpool, merseyside
02.2012 - Current
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Refused drinks service to guests without appropriate proof of age.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Team Leader
kfc
Liverpool, merseyside
11.2002 - 11.2023
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Care Worker
KCC
Liverpool
10.2011 - 03.2022
- Supported, guided and empowered service users to achieve their optimal capabilities.
- Facilitated regular leisure activities to fully engage clients.
- Upheld nationally recognised care standards.
- Assisted individuals with daily activities to facilitate independent living.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Administered medication with rigorous planning and recordkeeping.
Education
GCSEs -
st edmunds canterbury
Liverpool 09.1996 - 07.2001
Skills
- Food service
- Bar cleaning and maintenance
- Organised and reliable
- Verbal communication
- Till balancing
- Strong communication
- Safe serving knowledge
- Outstanding customer service
- Floor staff management
- Challenge 25 policy
- Enthusiastic communicator
- Allergy awareness
- Bar snacks promotion
- Cash control
- Hospitality expertise
- Knowledge of beer, spirits and wine
Languages
English
Beginner
Timeline
Barmaid
alder sports club
02.2012 - Current
Care Worker
KCC
10.2011 - 03.2022
Team Leader
kfc
11.2002 - 11.2023
GCSEs -
st edmunds canterbury
09.1996 - 07.2001
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