Helen Turner
Sheffield,South Yorkshire
Summary
Accomplished professional with expertise in strategic visioning, tax preparation and filing, and business regulatory compliance. Demonstrates a strong focus on customer relations, ethical conduct, and issue resolution while excelling in sales planning, execution, and high-value project management. Proficient in employee management, staff recruitment, task delegation, and bookkeeping to ensure seamless business administration. Adept at implementing online security measures to safeguard operations and committed to delivering exceptional customer service. Dedicated to driving organisational success through innovative strategies and operational excellence.
Knowledgeable business owner with experience establishing business goals and objectives that provide organisational growth. Identifies and resolves process inefficiencies to boost productivity. Proven success in meeting financial targets through strong budget management.
Friendly and resourceful person with developed problem-solving and critical-thinking abilities. Uses exceptional leadership and team-building skills to create strong company culture that boosts productivity. Keeps keen knowledge of trends and developments in [Type] market.
Friendly and approachable, with strong communication and customer service skills, combined with knack for problem-solving and teamwork. Proven ability to quickly learn new tasks and adapt to fast-paced environments.
Offering strong leadership and compassionate care with background in team coordination and support. Knowledgeable about staff training, client relations, and maintaining high standards of care. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.
Overview
42
42
years of professional experience
8
8
years of post-secondary education
Work history
Small business owner
Busy Bees Cleaning .P.A. & Welfare Support
Sheffield, South Yorkshire
1994.02 - 2025.09
- Devised budget plans and monitored cash flow for daily stability.
- Managed daily operations, prioritising workflow to keep the business running smoothly.
- Checked regulatory requirements and followed safe, ethical trading practices daily.
- Used social media platforms to promote brand and engage with customers.
- Fostered a positive work environment to lift morale and satisfaction.
- Negotiated supplier contracts to reduce costs across purchases.
- Identified new business opportunities to support revenue growth plans.
- Built client relationships to drive repeat business and referrals.
- Used customer feedback to shape business strategy and strengthen loyalty.
- Enhanced wellbeing of clients by providing emotional support and companionship.
- Assisted in maintaining a clean environment for improved client health.
- Contributed feedback on client progress leading to adjustments in personalised care plans.
- Helped achieve patient independence through guided tasks and activities.
- Supported daily living skills training which increased client self-sufficiency.
- Participated in regular team meetings, enhancing quality of care provided.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interacted professionally with clients providing excellent service at all times.
- Optimised bookkeeping practices leading to more efficient record keeping procedures.
- Ensured accuracy in financial transactions with meticulous bookkeeping tasks.
- Assisted with bookkeeping tasks balancing accounts efficiently.
- Consistently demonstrated strong skills in invoicing, bookkeeping and credit control.
- Conducted regular audits of payroll data to maintain accuracy.
Higher level teaching assistant
Oughtibridge Primary School
Sheffield, South Yorkshire
2009.01 - 2019.12
- Assisted in monitoring student attendance, contributing towards punctuality within the school community.
- Collaborated with teachers to plan and coordinate lesson activities, enhancing curriculum delivery.
- Provided pastoral care to students, fostering a safe and supportive school environment.
- Liaised with external agencies as part of multi-disciplinary teams supporting child welfare initiatives.
- Enhanced pupil engagement by developing and implementing interactive lesson plans.
- Participated in teacher training sessions to keep abreast of educational trends and strategies.
- Worked closely with parents and guardians, maintaining open lines of communication regarding pupil progress.
- Encouraged independent learning by providing structured study guidance to pupils.
- Assisted teachers in creating an inclusive learning environment for all students.
- Aided in the development of Individual Education Plans for SEN children, improving personalised support.
- Offered homework assistance leading to increased understanding and completion rates among students.
- Prepared teaching resources and materials for effective lessons.
Sub Post Mistress
Post Office
Dronfield, Derbyshire
1993.01 - 1994.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
Small business owner
H V's Hair Studio
Sheffield, South Yorkshire
1990.05 - 1993.01
- Negotiated contracts with suppliers, resulted in cost savings.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Streamlined business processes to enhance operational efficiency.
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Ensured compliance with regulatory standards for safe and ethical trading practices,.
- Managed daily operations to ensure smooth running of the business.
- Coordinated staff training for improved productivity and customer service.
- Ensured accuracy of financial records through meticulous bookkeeping practices.
Business owner
Family owned deli & provision store
Sheffield, South Yorkshire
1988.06 - 1990.03
- Ensured compliance with regulatory standards for safe and ethical trading practices,.
- Implemented efficient inventory control systems for streamlined stock management.
- Managed daily operations to ensure smooth running of the business.
- Built strong client relationships, led to repeat business and referrals.
- Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
- Identified new business opportunities to increase revenue.
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Negotiated contracts with suppliers, resulted in cost savings.
Receptionist
Tomlinson & White Limited
Chesterfield, Derbyshire
1985.01 - 1988.04
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
Saturday girl
Curly Tops Hair Salon
Chesterfield, Derbyshire
1984.01 - 1985.01
- Greeted customers warmly upon entry, contributing to welcoming atmosphere.
- Collaborated effectively with team members to achieve common goals.
- Participated in staff meetings to share ideas and suggestions.
- Stocked shelves regularly, ensuring product availability at all times.
- Maintained clean store environment to ensure customer satisfaction.
- Answered customer queries promptly, enhancing service quality.
Education
NVQ Level 1 - Child Development
City & Guilds of London Institute
Sheffield 2009.02 - 2009.06
NVQ Level 2 - Child Development
City & Guilds of London Institute
Sheffield 2009.09 - 2010.01
NVQ Level 4 - Teaching
Higher Level Teaching Assistant
Sheffield 2014.09 - 2019.12
NVQ Level 3 - Children's Care, Learning & Development
City & Guilds of London Institute
Sheffield 2010.06 - 2012.07
Skills
- Strategic visioning
- Tax preparation and filing
- Business regulatory compliance
- Online security measures
- Sales planning and execution
- Ethical conduct
- Customer focus
- Customer Service
- Customer relations
- Business administration
- Issue resolution
- Employee management
- Bookkeeping
- High-value project management
- Task delegation
- Staff recruitment
Affiliations
- I absolutely love dogs
- Eating out and socialising with family and friends
- Finding different walks and sniffs for my 3 spaniels
- Family and fun time with my god daughter
- Music all kinds especially Country
- Getting involved with local village charities and supporting them
Timeline
NVQ Level 4 - Teaching
Higher Level Teaching Assistant
2014.09 - 2019.12
NVQ Level 3 - Children's Care, Learning & Development
City & Guilds of London Institute
2010.06 - 2012.07
NVQ Level 2 - Child Development
City & Guilds of London Institute
2009.09 - 2010.01
NVQ Level 1 - Child Development
City & Guilds of London Institute
2009.02 - 2009.06
Higher level teaching assistant
Oughtibridge Primary School
2009.01 - 2019.12
Small business owner
Busy Bees Cleaning .P.A. & Welfare Support
1994.02 - 2025.09
Sub Post Mistress
Post Office
1993.01 - 1994.01
Small business owner
H V's Hair Studio
1990.05 - 1993.01
Business owner
Family owned deli & provision store
1988.06 - 1990.03
Receptionist
Tomlinson & White Limited
1985.01 - 1988.04
Saturday girl
Curly Tops Hair Salon
1984.01 - 1985.01