Helen Stenhouse
Summary
Experienced professional with focus on providing comprehensive administrative support. Committed to enhancing organisational efficiency through meticulous scheduling, effective communication, and proactive problem-solving. Skilled in managing executive calendars, coordinating travel arrangements, and handling confidential information with discretion. Proficient in Microsoft Office, including Outlook, Word, and Excel. Detail-orientated and dedicated to providing exceptional administrative support.
Overview
27
27
years of professional experience
Work history
PA to Corporate Affairs Director & Deputy Director
NHS Resolution
12.2024 - Current
- Secondment role until September 2025
- Managed complex diaries, ensuring seamless executive schedules.
- Organised high-level meetings for productive collaboration.
- Ensured timely responses to emails to enhance communication flow.
- Scheduled appointments with stakeholders, fostering better relationships.
- Coordinated travel arrangements, resulting in smooth business trips.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Provide administrative and secretarial support, including the co-ordination and management of activities within the remit of the Director and DD of CA
- Organised meetings, including CA team meetings, Director Lunches with staff, and meetings of SEG (Staff Engagement Group), involving internal and/or external people: arranging dates and venues, ordering refreshments, co-ordinating the production and circulation of agendas and papers in a timely manner before the meetings, attending meetings to take minutes, distributing minutes.
- Experienced in managing sensitive information with discretion.
- Booked meeting rooms and liaised with IT & Facilities regarding furniture layout and the availability of computer equipment and/or video links
- Responsible for co-ordinating team away days - securing venues and ensuring the venue was fully informed of the directorate requirements.
- Responsible for the Communications In box and covered the NHSR General Enquiries inbox as and when reuqired.
- Drafted correspondence, enhancing corporate image.
- Participated in team meetings for insightful contributions and idea generation.
Training and Recruitment Co-Ordinator
NHS Resolution
01.2024 - Current
- Managed and prioritised varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
- Scheduled meetings to discuss progress of projects and tasks.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Maintained records of received documentation, application status and applicant correspondence.
- Facilitated background checks and applicant screenings to vet candidates.
- Established positive relationships with prospective candidates and Recruiting Managers through networking and regular communications.
- Improved candidate experience through timely communication and feedback sessions.
- Facilitated background checks to ensure integrity of potential employees.
- Oversaw application process from start to finish, providing candidates clear guidance at each step.
Claims Assistant
NHS Resolution
06.2023 - 12.2023
- Excellent oral and written communication skills
- Confidence in making enquiries via phone and email
- Ability to work collaboratively in a team
- Ability to work in an environment exposed to sensitive information and maintain confidentiality
- Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
- Excellent attention to detail
- Managed and took responsibility for tasks, rather than simply completing them
- Drafted straightforward claims related correspondence.
- Used communication skills to maintain professional standard in written and verbal communication when dealing with sensitive information and to deal with straightforward matters with external parties.
- Assisted case managers and team leader with diary management to include CMS amendments.
- Assisted in the management of team caseload as required
- Used NHS Resolution claims management system for accurate and timely recording of claims information.
- Adapted and maintained spreadsheets to monitor and report on claims management processes.
- Organised own work to meet daily tasks and objectives.
- Used own initiative to achieve targets and objectives .
- Ensured accurate claim documentation by meticulously reviewing all submitted materials.
- Upheld company reputation through adherence to ethical standards while handling sensitive client information during claims processing.
- Coordinated smoothly between various departments, ensuring prompt resolution of any issues arising during the course of a claim assessment.
Customer Resolution Manager
British Gas
10.2022 - 06.2023
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Communicated customer feedback through appropriate channels to help fuel continuous improvement.
- Escalated urgent, complex or technical cases following established procedure.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
- Responded to customer feedback within target timescales.
- Clarified complaints to fully understand customer issues.
- Took ownership for customer correspondence to deliver exceptional customer service levels.
- Documented customer interactions, following company policy and procedure in all engagements.
Pastoral Support Officer
Rossington All Saints Academy
Doncaster
10.2019 - 09.2022
- As First Aid lead was responsible for maintaining student Medical Care plans and organised annual multidisciplinary meetings to discuss care plans for students with complex medical needs.
- Kept filing, administration and recordkeeping up to date.
- Answered telephone and email enquiries promptly, signposting requested information.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Managed and maintained comprehensive school and staff diaries.
- Screened incoming phone calls and relayed detailed messages.
- Offered counselling to help students deal with academic, personal, or behavioural issues.
- Advised, and encouraged students to develop abilities.
- Promoted perseverance and determination as key components of student success.
Administration Assistant
Warmsworth Primary School
Doncaster
09.2018 - 10.2019
Receptionist
Delta Academies Trust - Pheasant Academy
Doncaster
09.2016 - 09.2018
GP Receptionist
NHS
10.2014 - 03.2015
NHS 111 Call Handler
Yorkshire Ambulance Service
11.2013 - 11.2014
Flight Attendant
Air New Zealand
Heathrow Airport
05.2007 - 09.2010
Cabin Crew
British Airways
London Heathrow
06.1998 - 04.2007
Skills
- Schedule management
- Transmitting files
- Professional and mature
- Documenting patient information
- External communications
- Report analysis
- Detail-orientated
- Problem resolution
- Microsoft Office
- Customer relations
- Microsoft Outlook, Word and Excel
- Administrative support
- Customer service
Timeline
PA to Corporate Affairs Director & Deputy Director
NHS Resolution
12.2024 - Current
Training and Recruitment Co-Ordinator
NHS Resolution
01.2024 - Current
Claims Assistant
NHS Resolution
06.2023 - 12.2023
Customer Resolution Manager
British Gas
10.2022 - 06.2023
Pastoral Support Officer
Rossington All Saints Academy
10.2019 - 09.2022
Administration Assistant
Warmsworth Primary School
09.2018 - 10.2019
Receptionist
Delta Academies Trust - Pheasant Academy
09.2016 - 09.2018
GP Receptionist
NHS
10.2014 - 03.2015
NHS 111 Call Handler
Yorkshire Ambulance Service
11.2013 - 11.2014
Flight Attendant
Air New Zealand
05.2007 - 09.2010
Cabin Crew
British Airways
06.1998 - 04.2007
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