Rabbani Shaikh
IT Professional With 9+ Years Of Experience
London
Summary
Resourceful IT professional offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Information Technology Specialist
NHS Resolution
London
01.2023 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
IT Operations Manager
Freight Tiger
Mumbai
04.2022 - 12.2022
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Product Coordinator(Business Analyst)
Exxat
Vadodara
04.2021 - 04.2022
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Put together employee files and collected required digital or physical information to meet requirements.
Deputy Team Lead, IT Service Desk
PAUL MASON CONSULTING
Vadodara
07.2013 - 03.2021
- PMC is the UK based RETAIL IT company providing IT to solution big retailers in the UK, EU, Aus and US market.
- During the period of time 8 years in PMC I got 4 promotions such as Operations analyst, Subject matter expert, Sr.Subject matter, Service desk Analyst.
- My Major achievement in the organization is I insourced the entire service desk of 40 members which was outsourced previously.
- Developed the service desk processes, designed the knowledge base, trained team members based in UK and worked on continuous improvement plan.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Identified workflow inefficiencies to formulate and implement operational improvements at network level.
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
- Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
Education
MBA - Post-Graduation Diploma: Business Management
Maharaja Sayajirao University
Vadodara 03.2016 - 12.2017
Bachelors of Commerce - Business And Managerial Economics
Maharaja Sayajirao University
Vadodara 03.2012 - 06.2015
Diploma - French Language And Literature
Alliance Francaise
Vadodara 02.2018 - 01.2021
Skills
Technical issue analysis
Application installations
Disaster Recovery
Application support
Technical issues analysis
Desktop support
Risk mitigation planning
Documentation and reporting
Project lifecycle management
Research and trend analysis
Strategic planning
Inter-department collaboration
Training and mentoring
Strategic communications
Sales proficiency
Timeline
Information Technology Specialist
NHS Resolution
01.2023 - Current
IT Operations Manager
Freight Tiger
04.2022 - 12.2022
Product Coordinator(Business Analyst)
Exxat
04.2021 - 04.2022
Diploma - French Language And Literature
Alliance Francaise
02.2018 - 01.2021
MBA - Post-Graduation Diploma: Business Management
Maharaja Sayajirao University
03.2016 - 12.2017
Deputy Team Lead, IT Service Desk
PAUL MASON CONSULTING
07.2013 - 03.2021
Bachelors of Commerce - Business And Managerial Economics
Maharaja Sayajirao University
03.2012 - 06.2015