HELEN SMITH
Stevenage,Hertfordshire
Summary
Dynamic HR professional with extensive expertise in employee relations, project management, and people management. Demonstrates strong communication skills and a creative approach to change management, recruitment, and retention. Committed to leveraging practical HR experience to drive organisational success and foster a positive workplace culture.
Overview
5
5
years of post-secondary education
32
32
years of professional experience
Work history
Project Manager
Smiths 1972 Limited
01.2007 - 09.2026
- Developed and executed sales and marketing initiatives, coordinating with creative studio, production, and sales teams to align strategies with business goals. Participated in product innovation and development efforts to enhance product offerings and customer satisfaction. Managed recruitment, selection, and HR processes, supporting business needs through effective staffing and employee-related solutions.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Fostered positive work environments, enhanced team productivity substantially.
Product Manager
Virgin Media
03.2000 - 01.2007
- Collaborated nationally with customer service and retention departments to implement change management initiatives aimed at improving customer service efficiency and reducing churn. Coordinated with marketing teams to communicate product launches across all media platforms and facilitate changes across multiple regional call centre sites.
- Translated complex technical information into easily comprehensible language for non-technical stakeholders.
- Delivered training sessions to sales teams, increased understanding of product features and benefits.
Branch Manager
Barclays Bank
09.1994 - 03.2000
- Led team of 11 to consistently achieve daily sales targets while managing branch profit and loss accounts, planning resources, overseeing HR management, and controlling site budgets. Reported directly to regional director on key performance indicators and service level agreements.
- Provided excellent customer service, securing client loyalty.
- Conducted regular performance reviews for continuous employee development.
- Oversaw recruitment process, ensuring selection of competent staff members.
Education
A-Levels - Business & Finance
The Barclay School
Stevenage, Hertfordshire 09.1992 - 06.1994
GCSEs -
The Barclay School
Stevenage, Hertfordshire 09.1988 - 06.1992
Skills
- Project management
- Change management
- Stakeholder management
- Recruitment & retention
- Practical HR experience
- Team leadership
- Communication
- Employee relations
- Creative thinker
ACTIVITIES AND INTERESTS
Yoga, Thai Boxing, Travel, Photography, Reading, Community work, Walking
Timeline
Project Manager
Smiths 1972 Limited
01.2007 - 09.2026
Product Manager
Virgin Media
03.2000 - 01.2007
Branch Manager
Barclays Bank
09.1994 - 03.2000
A-Levels - Business & Finance
The Barclay School
09.1992 - 06.1994
GCSEs -
The Barclay School
09.1988 - 06.1992