Helen Rogers
Desborough,Northamptonshire
Summary
- Confident in the area of customer communication and given the training would be able to provide the service and support expected from a company.
- Driven by always wanting to do a job properly is key to how I would approach my work.
Overview
29
29
years of professional experience
Work history
Customer sales assistant
BP
Desborough, Northamptonshire
2018.10 - Current
- Experience of working in an environment with responsibilities for multiple processes while maintaining quality service to customers.
- Ensuring that procedures and compliance is maintained as health and safety is the responsibility of the individual making the decisions at work.
- Handling customer queries and frustrations to enable them to have the experience in store that I would expect if the roles were reversed.
- Processing transactions with cash, card, coupons and gift card purchases along with refunds and lottery pay outs.
- General courtesy to staff members by always leaving a working area as you would want to find it when starting your next shift.
Presiding Officer
North Northants County Council
Kettering Area , Northamptonshire
1997.05 - Current
- Responsibilities include managing all the duties involved with setting up and running a Poll Station at elections. Experience with all elections over the years and including the introduction of ID to vote which was interesting the first time it was implemented.
Front of House Manager
Blue Pheasant Ltd
Rockingham Castle, Leicestershire
2001.11 - 2017.12
- Managing and working alongside fellow employees to ensure the seamless serving of food and beverages to our customers.
- Our team delivered a customer focused service in the Walkers House to visitors on coach trips, general open days, weddings large and small also events within the castle grounds or on the Great Park.
- Team work was essential and after long days and nights we all knew where we needed to be for the next day and just carried on until we were finished.
Education
University of Life
UKSkills
- Listening to understand clearly what is being said, clarifying to avoid mistakes and process carefully to ensure accuracy
- Stay focused and organised to maintain the flow of work
- Be reliable and always ready to learn new skills
Timeline
Customer sales assistant
BP
2018.10 - Current
Front of House Manager
Blue Pheasant Ltd
2001.11 - 2017.12
Presiding Officer
North Northants County Council
1997.05 - Current
University of Life