HELEN ROCKETT
Goole,East Riding of Yorkshire
Summary
Detail-oriented housekeeping and cleaning professional with strong knowledge of cleaning products, dusting techniques, floor cleaning and surface sterilisation. Demonstrates consistent respect for confidentiality, confidentiality assurance and awareness of surroundings while maintaining high standards of hygiene in line with sanitisation regulations. Known for being punctual, adaptable under pressure and reliable in equipment care responsibility, bin emptying and general housekeeping tasks. Committed to delivering courteous customer service while ensuring safe, clean and well-maintained environments.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
5
5
years of professional experience
Work history
Cleaner
ISS UK
Goole, East Riding of Yorkshire
2024.03 - Current
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Promoted good maintenance habits amongst team members through regular training sessions.
Customer sales assistant
helpthehomelzz(volunteering)
Goole, East Riding of Yorkshire
2025.02 - 2025.11
- Enhanced customer engagement by offering product knowledge and advice.
- Prioritised tasks effectively in fast-paced retail settings.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers to make informed purchasing decisions.
- Ensured compliance with health and safety regulations within the retail environment.
- Provided exceptional service, boosting repeat business rates.
Customer service representative
Two river community pantry(volunteering)
Goole, East Riding of Yorkshire
2023.10 - 2024.01
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
community care support
Carer's Resource
Skipton, North Yorkshire
2023.01 - 2023.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
care assistance
Mere hall care home
Hornsea, East Riding of Yorkshire
2021.09 - 2021.12
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Delivered excellent customer service by addressing concerns of patients' families.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Assisted in daily living activities for enhanced patient comfort.
- Provided emotional support to patients, improving their mental wellbeing.
- Administered medication to patients, ensuring proper health management.
- Respected privacy and dignity of each resident during provision of care services.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
Education
craven collage
Skipton, North YorkshireSkills
- Respect for confidentiality
- Adaptable under pressure
- Dusting techniques
- Confidentiality assurance
- Surface sterilization
- Bin emptying
- Awareness of surroundings
- Knowledge of cleaning products
- Floor cleaning
- Equipment care responsibility
- Housekeeping
- Customer Service
- Sanitisation regulations
- Punctual
Timeline
Customer sales assistant
helpthehomelzz(volunteering)
2025.02 - 2025.11
Cleaner
ISS UK
2024.03 - Current
Customer service representative
Two river community pantry(volunteering)
2023.10 - 2024.01
community care support
Carer's Resource
2023.01 - 2023.07
care assistance
Mere hall care home
2021.09 - 2021.12
craven collage