Summary
Overview
Work history
Education
Skills
Timeline
Generic

Helen Polasik

Hartlepool,United Kingdom

Summary

Dedicated professional with extensive knowledge in Special Educational Needs (SEN) and a strong commitment to child protection and safeguarding regulations. Demonstrates exceptional patience, tolerance, and familiarity with the national curriculum, ensuring adherence to school policies. Proficient in ICT, providing effective classroom support through one-to-one and small group instruction. A collaborative team player focused on fostering social and student development through in-class SEND support.

Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills.

Knowledgeable and resourceful teaching professional with experience in tutoring students individually and in small groups to reinforce learning concepts. Approachable and friendly communicator committed to boosting student academic achievements. Uses engaging learning materials to enhance learning experiences.

Motivated recent graduate committed to career in teaching. Dedicated to supporting positive, productive classroom environments that enhance student learning. Offers strong interpersonal and communication skills to quickly build rapport with students, teaching staff and parents.

Compassionate individual with strong desire to support and nurture students' educational journeys. Proficient in classroom management and communication, ensuring positive and productive learning environment. Dedicated to helping students achieve academic success and personal growth.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

Teaching Assistant

Our Lady & St Bede
Stockton-on-Tees, Cleveland
2026.01 - 2026.02
  • Provided feedback on pupil's work, identifying areas for improvement.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Assisted in conducting assessments to determine student understanding of subjects.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Prepared classroom materials to facilitate efficient lessons.
  • Offered one-on-one guidance to struggling students for improved academic performance.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Helped teachers with lesson plan development, class preparation and student mentoring.
  • Oversaw students during breaks to maintain safe environment.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
  • Established effective classroom routines by providing high-quality practical support to teaching staff.
  • Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.

Support Teaching Assistant

Throston Primary School
Hartlepool, Cleveland
2025.11 - 2025.11
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.

Call Handler 111/999

North East Ambulance Service
Billingham, Stockton-on-Tees
2023.04 - 2025.11
  • Maintained confidentiality and discretion with sensitive personal information of callers at all times.
  • Prioritised urgent cases for immediate resolution or escalation.
  • Supported other departments with overflow calls during peak periods.
  • Exceeded targets consistently without compromising on quality of service provided to clients.
  • Cultivated positive working relationships with team members to promote effective collaboration.
  • Managed high volume of calls daily for prompt service delivery.
  • Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
  • Showed resilience under pressure, handling challenging situations with composure.
  • Multi-tasked effectively whilst maintaining a professional demeanour at all times.
  • Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
  • Processed and actioned high number of calls during busy periods.
  • Listened actively to caller concerns, questions and priorities.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Pharmacy dispenser

Lloyds Pharmacy
Hartlepool, Cleveland
2015.09 - 2019.08
  • Assisted in the ordering process for medical supplies enhancing inventory management.
  • Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
  • Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
  • Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
  • Handled sensitive data responsibly adhering to GDPR guidelines at all times.
  • Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
  • Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.

Lettings administrator

Adams Estates
Billingham, Cleveland
2013.03 - 2015.02
  • Organised lettings documentation for easy access and retrieval.
  • Maintained open communication with landlords for satisfactory leasing agreements.
  • Fostered positive landlord-tenant relationships through regular communication.
  • Managed tenant enquiries, leading to improved customer service.
  • Prepared tenant contracts and renewal documents, ensuring legal compliance.
  • Coordinated maintenance requests, improving tenant satisfaction.
  • Handled sensitive information confidentially; instilled trust amongst clients.

Pharmacy assistant

Boots the Chemist
Hartlepool, Cleveland
2009.08 - 2013.01
  • Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
  • Supported pharmacist in compiling monthly reports to monitor sales trends and inventory levels.
  • Managed stock levels effectively to prevent shortages or excesses.
  • Prepared labels for prescription bottles with meticulous attention to detail, reducing errors in medication distribution.

Checkout operator

Asda
Stockton-on-Tees, cleveland
2008.04 - 2009.08
  • Balanced cash drawer accurately at end of each shift thus maintaining accounting integrity.
  • Identified counterfeit notes meticulously thus preventing financial losses for the store.
  • Ensured price accuracy by careful scanning of items at the checkout point.
  • Promoted store loyalty cards, improving customer engagement.

Education

Diploma of Higher Education - NCFE CACHE Level 3 Award in Supporting Teaching and Learning

Open study College
England
2025.08 - 2026.04

NVQ Level 2 - Business & Administration

Darlington College
Darlington
2013.03 - 2013.06

NVQ Level 3 - Hairdressing

Hartlepool FE College
Hartlepool
2005.09 - 2008.06

Certificate of Higher Education - Key skills Level 1 & 2 English & Maths

Hartlepool FE College
Hartlepool
2005.09 - 2006.06

Skills

  • SEN knowledge
  • Patience and tolerance
  • National curriculum familiarity
  • School policy adherence
  • Child protection awareness
  • Safeguarding regulations compliance
  • ICT literate
  • Team player
  • Classroom support
  • One-to-one and small group instruction
  • Child protection training
  • Child protection and safeguarding guidelines
  • Individual and group instruction
  • Social development
  • Student development
  • In-class SEND support
  • SEND support

Timeline

Teaching Assistant

Our Lady & St Bede
2026.01 - 2026.02

Support Teaching Assistant

Throston Primary School
2025.11 - 2025.11

Diploma of Higher Education - NCFE CACHE Level 3 Award in Supporting Teaching and Learning

Open study College
2025.08 - 2026.04

Call Handler 111/999

North East Ambulance Service
2023.04 - 2025.11

Pharmacy dispenser

Lloyds Pharmacy
2015.09 - 2019.08

Lettings administrator

Adams Estates
2013.03 - 2015.02

NVQ Level 2 - Business & Administration

Darlington College
2013.03 - 2013.06

Pharmacy assistant

Boots the Chemist
2009.08 - 2013.01

Checkout operator

Asda
2008.04 - 2009.08

NVQ Level 3 - Hairdressing

Hartlepool FE College
2005.09 - 2008.06

Certificate of Higher Education - Key skills Level 1 & 2 English & Maths

Hartlepool FE College
2005.09 - 2006.06
Helen Polasik