HELEN OLLEY
Southapmton,Hampshire
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Healthcare assistant
R & E kitchen care ltd
Southampton, Hampshire
2023.11 - Current
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Customer service executive
Jumia Nigeria
Nigeria, Lagos
2021.01 - 2023.07
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Audited calls and service levels to maintain high standards.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Explained the benefits and advantages of different product and service offerings to customers.
- Reduced customer wait times by adhering to call target timeframes.
- Maintained up-to-date client records in database systems.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Increased client retention by 20% through outstanding account management.
Education
Master of Science - Public Health
Bournemouth University
Poole 2023.09 -
Bachelor of Science - Botany
Delta state university
Nigeria 2016.09 - 2020.09
GCSEs - Science
Guaranty high school
Nigeria 2012.08 - 2014.09
Skills
- Outbound selling techniques
- Customer retention strategies
- Webchat support
- Team player
- Excellent communicator
- Sales strategy familiarity
- Campaign development experience
- Data analysis
- Data entry
Languages
English
Fluent
Timeline
Healthcare assistant
R & E kitchen care ltd
2023.11 - Current
Master of Science - Public Health
Bournemouth University
2023.09 -
Customer service executive
Jumia Nigeria
2021.01 - 2023.07
Bachelor of Science - Botany
Delta state university
2016.09 - 2020.09
GCSEs - Science
Guaranty high school
2012.08 - 2014.09