Summary
Overview
Work History
Education
Skills
Languages
Timeline

Sarah Sutton

Fleckney,Leicestershire

Summary

Dynamic, friendly individual focussed on delivering the highest standards of customer service. Thinks critically with can-do attitude for successful retail operations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Senior florist

The flower corner
Leicester , Leicestershire
08.2023 - Current
  • Developed individualised arrangement recommendations based on customers' budget, occasion and preferences.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Designed and assembled floral displays using various construction techniques.
  • Worked with customers to determine type of arrangement desired and delivery information.
  • Integrated designs with innovative floristry techniques and current trends.
  • Quoted and processed customer orders to meet desired specifications.
  • Shared knowledge throughout department to encourage development of floristry skills among coworkers.
  • Checked and monitored quality of incoming cut materials.
  • Built exciting shop-front installations to increase customer footfall and social media presence.
  • Forecasted flower demand to minimise loss and improve store profits.

Flower farmer

The wild bee and me
Leicestershire, Leicestershire
09.2021 - 08.2023
  • Observed crop cycle to manage adaptability of season and weather changes.
  • Planted, fertilised and harvested plants, paying attention to weather and soil conditions.
  • Coordinated annual planting, cultivating and harvesting of flower crops.
  • Tracked stock levels, purchasing seeds, fertiliser and other required supplies.
  • Kept accurate records of farm activities and transactions, evaluating regularly for improvement opportunities.
  • Educated the local community on the benefits of locally grown flowers.
  • sold at local flower farmers markets and to the local community

Florist

The flower corner
Leicester, Leicestershire
06.2016 - 08.2020
  • Re-trained as a florist
  • Diploma in floristry
  • Cleaned vases and swept shop floors to maintain tidy appearance.
  • Worked with customers to determine type of arrangement desired and delivery information.
  • Dealt with customers in the busy retail store making arrangements and handling cash
  • Recommended cost-effective flower alternatives to client wishes to meet budgets.

Business development manager

Digital kreations
Hinckley , Leicestershire
06.2014 - 06.2016
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Influenced key decision-making and established trust with stakeholders.
  • Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
  • Negotiated and approved lucrative prices and contracts, boosting growth.

Business development executive

Pending land and property consultants
Market Harborough , Leicestershire
01.2011 - 06.2014
  • Worked collaboratively across all enterprise levels, employing emotional intelligence and critical thinking to proactively address challenges.
  • Prepared and submitted planning appraisals, statements for site-related changes and Certificates of Lawfulness.
  • Oversaw operational capacity and resource deployment to achieve business requirements and sales targets.
  • Led policy research and analysis projects to drive evidence-based policy making.

Education

Higher National Diploma - Floristry

Leicester college , Leicester
01/2018 - 04/2018

Food and cooking level 3 NVQ - Catering

NVQ, Leicestershire
01/2011 - 01/2012

Skills

  • Sales and service-oriented
  • Cash management
  • Client meetings
  • Consultations and recommendations
  • Excellent telephone manner
  • Prospecting and retention calls
  • Outbound selling techniques
  • Customer retention strategies
  • Team player
  • Swift problem solver
  • Exceptional customer service

Languages

English
Fluent

Timeline

Senior florist - The flower corner
08.2023 - Current
Flower farmer - The wild bee and me
09.2021 - 08.2023
Florist - The flower corner
06.2016 - 08.2020
Business development manager - Digital kreations
06.2014 - 06.2016
Business development executive - Pending land and property consultants
01.2011 - 06.2014
Leicester college - Higher National Diploma, Floristry
01/2018 - 04/2018
NVQ - Food and cooking level 3 NVQ, Catering
01/2011 - 01/2012

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Sarah Sutton