Helen Nwanga
Summary
I am a dedicated young professional with experience in Supporting Customers. Recognised consistently for performance excellence and attentiveness. Strengths in communication, resilience, and interpersonal skills. Currently on the final stages of completing a MSc in Human Resources Management and keen to gain experience in a corporate environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Wimborne Nursing Agency
03.2023 - Current
- Providing excellent individual care to patients in different wards, supporting up to 32 patients each shift.
- Working independently and within a team to ensure patients are supported in a timely manner, following policies and procedures to ensure safety.
- Using digital tools and systems to regularly update individual care plans to allow for informed patient care.
- Giving individual support to patients, using communication skills to reassure them and go through care plans if needed.
Human Resources Assistant
INEC
01.2022 - 12.2023
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Customer Service Representative
Majestic Hospital
03.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Public Relations Intern
King Adebayo Film Theatre And Arts Network
02.2019 - 01.2020
- Enhanced brand visibility by executing strategic public relations campaigns.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Analyzed social media data to optimize content strategy, driving higher engagement rates across platforms.
- Produced monthly reports highlighting PR campaign results, informing client communications and future strategy adjustments.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
- Helped plan and execute private, company, and client events.
- Developed original content for blog posts and website articles.
Education
Msc - Human Resources Management
Glasgow Caledonian University
Glasgow Bsc - Mass Communication
Novena University
Delta 09.2018
Skills
- Team Player
- Administrative Support and skills
- Conflict Management
- Effective Planning
- Microsoft Office and Docusign
- Effective Communications
- Time Management
- Attention to Detail
- Complaint Resolution
Certification
- CSTF Information governance ( Scotland)
- CSTF NHS Conflict Resolution (Practical)
- Proficient in MS Office
Timeline
Healthcare Assistant
Wimborne Nursing Agency
03.2023 - Current
Human Resources Assistant
INEC
01.2022 - 12.2023
Customer Service Representative
Majestic Hospital
03.2020 - 11.2021
Public Relations Intern
King Adebayo Film Theatre And Arts Network
02.2019 - 01.2020
Msc - Human Resources Management
Glasgow Caledonian University
Bsc - Mass Communication
Novena University