Helen Knappett

A detail-oriented professional with exceptional computer literacy and a strong focus on procedural accuracy. Demonstrates resilience under pressure, effective time optimisation, and a commitment to punctuality and reliability. Skilled in conflict resolution, team collaboration, and cross-cultural sensitivity, fostering an inclusive and productive environment. Known for discretion, diplomacy, empathy, and approachability, ensuring effective communication and understanding in diverse settings. Dedicated to utlising these competencies to drive organisational success while maintaining high standards of professionalism.

• Enjoying the great outdoors with family and friends, reading, gardening and attending the local gym

During my final year at university my dissertation focused on training methods in operational firefighters on duty, working closely within the West Yorkshire Fire Service. It was a great achievement to have my final dissertation published within an academic journal.