Helen Horton
Hednesford,Staffordshire
Summary
Detail and results driven, proactive and enthusiastic. I have fifteen years experience providing a high standard of business administration and client support in varying industries. My current role as sales support allows me to utilise my passion for organisation, multitasking ability and people skills to ensure the smooth running of sales operations in a high volume, fast moving, competitive and diverse environment.
Overview
16
16
years of professional experience
8046
8046
years of post-secondary education
Work history
Used Equipment Sales Coordinator
Finning UK Ltd
Cannock, Staffordshire
2021.04 - Current
- Input and process UK and International sales orders
- Provide administrative support to the sales team
- Liaise with clients regarding sales orders and general enquiries, both written and verbal
- Work collaboratively across multiple teams, coordinating all aspects of sales orders
- Issue third party quotations
- Maintain and update the order tracker and sales performance statistics
- Compile figures for weekly and month end sales meetings
- Monitor asset acquisitions through new equipment sales orders via Salesforce
- Raise invoices and purchase requisitions in SAP
- Manage the departments email inbox, resolving all queries and following up to completion
Service Coordinator
Reel UK Ltd
Stourbridge, Dudley
2019.08 - 2021.04
- Management and job allocation of workshop and field based engineers
- Liaise with clients on all live jobs
- Issuing quotes to clients for remedial work
- Scheduling of van maintenance, service and repairs
Service Controller
Briggs Equipment UK Ltd
Cannock, Staffordshire
2017.07 - 2019.02
- Management and job allocation for field based engineers
- PM scheduling
- Issuing quotations to clients
- Communicating with clients regarding updates and cost
- Placing parts orders to assist engineers when required
- Arranging third party repairs when required
- Management of SWIP
Telemetry Coordinator
Briggs Equipment UK Ltd
Cannock, Staffordshire
2015.09 - 2017.07
- Maintain and update clients accounts in CRM
- Provide remote support to clients, sales team and engineers on telemetry devices
- Onboarding new clients and devices
- Order validation
- Provide on site and remote system training and demonstrations
Customer Care Advisor
AID Fuel Oils Group
Cannock, Staffordshire
2014.07 - 2015.09
Transport Administrator
Armitage Shanks
Armitage, Staffordshire
2012.02 - 2014.07
Transport and Claims Administrator
CEVA Logistics
Armitage, Staffordshire
2010.06 - 2012.02
Education
Level 3 - Team Leader or Supervisor
Institute for Apprenticeships & Technical Education
Stafford, Staffordshire Oct 2022 - 2023.03
Higher National Diploma - Health and Social Care
Stafford College
Stafford Sept 2006 - 2008.06
GCSEs - Business Studies, Music, English
Cannock Chase High School
Staffordshire June 2006 - 2006.06
GCSEs - Mathematics, Science (Double Award), Health and Social Care
Cannock Chase High School
Staffordshire June 2006 - 2006.06
Skills
- Highly organised with keen attention to detail and accuracy
- Able to multitask and work collaboratively across teams
- Confident communicator
- Efficient at managing time and priorities in high volume, high pressure situations
- Customer focused with commercial awareness
- Strong customer service skills
Timeline
Used Equipment Sales Coordinator
Finning UK Ltd
2021.04 - Current
Service Coordinator
Reel UK Ltd
2019.08 - 2021.04
Service Controller
Briggs Equipment UK Ltd
2017.07 - 2019.02
Telemetry Coordinator
Briggs Equipment UK Ltd
2015.09 - 2017.07
Customer Care Advisor
AID Fuel Oils Group
2014.07 - 2015.09
Transport Administrator
Armitage Shanks
2012.02 - 2014.07
Transport and Claims Administrator
CEVA Logistics
2010.06 - 2012.02
Level 3 - Team Leader or Supervisor
Institute for Apprenticeships & Technical Education
Oct 2022 - 2023.03
Higher National Diploma - Health and Social Care
Stafford College
Sept 2006 - 2008.06
GCSEs - Business Studies, Music, English
Cannock Chase High School
June 2006 - 2006.06
GCSEs - Mathematics, Science (Double Award), Health and Social Care
Cannock Chase High School
June 2006 - 2006.06