Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Nicholas Marfo

Summary

Highly skilled professional with a strong background in teamwork, communication, and analytical skills. Demonstrated expertise in Microsoft Office Suite, including advanced capabilities in PowerPoint, Excel, Word, and Outlook. Proven track record of collaborating effectively on projects, leading communications to boost sales by 10%, and delivering high-quality presentations and reports. Adept at managing multiple tasks and deadlines efficiently, ensuring accurate results through meticulous attention to detail. Career goal: to leverage customer service skills and technical proficiency in a dynamic role that fosters professional growth and contributes to organisational success.

Overview

4
4
years of professional experience
18
18
years of post-secondary education

Work History

Sales representative

Money expert in partnership with BT
Leeds, Yorkshire
08.2023 - 08.2023
  • Engaged with average of 15 customers per day in sales environment, providing tailored product recommendations and contributing to 20% increase in daily sales.
  • Demonstrated advanced product knowledge by consistently assisting over 100 customers in one month, leading to 10% improvement in customer satisfaction ratings based on feedback.
  • Ensured 100% compliance with company policies and procedures, contributing to smooth sales operation with no policy violations.
  • Scheduled and attended 10+ sales appointments, successfully closing 15% of deals, helping team exceed monthly sales target by 5%.

Care worker

Local Care Force
Leeds, Yorkshire
07.2023 - 07.2023
  • Assisted 5 elderly patients with dementia daily with social and physical activities, including eating and drinking, ensuring 100% received proper nutrition and hydration while promoting their independence.
  • Monitored vital signs (temperature, pulse, respiration, and weight) of 5 individuals per shift, identifying 2 early health concerns within first month and promptly reporting them to senior staff, leading to timely medical interventions.
  • Supported medication administration for 5 residents, ensuring 99% accuracy in dosage and timing, contributing to better health management and overall well-being.
  • Supported patients with mobility issues, promoted independence.

Secretary

Highest Life Ministry
Leeds, Yorkshire
01.2020 - 02.2023
  • Led team of 5 to oversee renewal of church musical instruments, effectively managing costs, coordinating deliveries, and optimising stock space, resulting in 25% reduction in project delays and ensuring smooth transition to upgraded equipment.
  • Coordinated and managed project team meetings by preparing and distributing agendas, recording detailed minutes, and tracking 100% of action items for 15+ team members, leading to improved meeting efficiency and reduced follow-up time by 20%.
  • Streamlined communication processes by documenting and organising critical tasks, ensuring 90% adherence to deadlines in fast-paced environment with up to 5 concurrent projects. Successfully balanced multiple responsibilities while maintaining consistent accuracy in tracking actions.

Education

Bachelor of Science - Biomedical Science

Sheffield Hallam University
Sheffield
09.2021 - 09.2024

BTEC level 3 National Diploma - Applied Science

Notre Dame Sixth Form College
Leeds
09.2019 - 05.2021

BTEC Level 3 National Certificate - IT

Notre Dame Sixth Form Catholic College
Leeds
09.2019 - 05.2021

GCSEs - English Language

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2019

GCSEs - English Literature

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2019

GCSEs - Maths

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2019

GCSEs - Combined Science

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2017

GCSEs - Religious Studies

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2019

BTEC Level 2 Diploma Certificate - Sport

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2019

GCSEs - Italian

Mount St Mary's Catholic High School
Leeds
06.2017 - 06.2019

Skills

Team working

  • Collaborated with 3 peers to create comprehensive PowerPoint presentation on implications of osteo-related diseases on infants, resulting in positive feedback from tutors for clarity and depth of research, with an average grade of 85% for presentation

Skilled in Microsoft Office Suite

  • Used Microsoft Teams to lead communications with senior sales managers, contributing to 10% increase in projected sales for Money Expert, and collaborated with my final-year project supervisor on lab planning
  • Organised and analysed 50 plus data for my dissertation, ensuring accurate results and earning first-class
  • Demonstrated advanced capabilities in PowerPoint, creating professional presentations for academic and professional settings, consistently achieving 85% average grades
  • Used Microsoft Word for high-quality lab reports, case studies, and essays, maintaining 21 average grade, and used Outlook to manage 100 emails per semester, ensuring 99% response rate

Communication

  • Developed and delivered PowerPoint presentation on employability and career aspirations to an audience of 50 people, incorporating interactive elements and clear messaging to enhance engagement This earned first-class award, demonstrating exceptional communication and public speaking skills

Able to prioritise work to meet conflicting deadlines

  • Streamlined my time management by utilising Excel to create detailed task tracker and Outlook to manage daily emails and calendar schedules This approach allowed me to successfully meet 100% of my deadlines, improving my overall productivity and reducing stress by 30% over semester

Attention to detail and analytical skills

  • Developed robust analytical skills and keen attention to detail through completion of over 10 lab assignments and tests, consistently employing scientific and numerical knowledge to address complex problems, resulting in highly accurate outcomes in lab reports Acquired proficiency in diverse array of laboratory techniques, such as Western blotting, SDS-PAGE, cell culture, and immunocytochemistry, ensuring above-average accuracy in practical assessments and dependable results in both qualitative and quantitative analyses

Languages

Twi
Native
Italian
Fluent

Affiliations

  • Playing the piano is a deeply fulfilling experience for me as it allows me to express my emotions and ideas freely. It serves as a gateway to a world where I can easily relax and immerse myself in focused creativity.

References

References available upon request.

Timeline

Sales representative

Money expert in partnership with BT
08.2023 - 08.2023

Care worker

Local Care Force
07.2023 - 07.2023

Bachelor of Science - Biomedical Science

Sheffield Hallam University
09.2021 - 09.2024

Secretary

Highest Life Ministry
01.2020 - 02.2023

BTEC level 3 National Diploma - Applied Science

Notre Dame Sixth Form College
09.2019 - 05.2021

BTEC Level 3 National Certificate - IT

Notre Dame Sixth Form Catholic College
09.2019 - 05.2021

GCSEs - English Language

Mount St Mary's Catholic High School
06.2017 - 06.2019

GCSEs - English Literature

Mount St Mary's Catholic High School
06.2017 - 06.2019

GCSEs - Maths

Mount St Mary's Catholic High School
06.2017 - 06.2019

GCSEs - Combined Science

Mount St Mary's Catholic High School
06.2017 - 06.2017

GCSEs - Religious Studies

Mount St Mary's Catholic High School
06.2017 - 06.2019

BTEC Level 2 Diploma Certificate - Sport

Mount St Mary's Catholic High School
06.2017 - 06.2019

GCSEs - Italian

Mount St Mary's Catholic High School
06.2017 - 06.2019
Nicholas Marfo