Helah Najim
Birmingham
Summary
As a university student studying Cyber Security, I’m eager to gain practical experience in a retail setting where I can build on my skills while helping others. I thrive in fast-paced environments where I can stay active, work with a team, and connect with people. I see challenges as opportunities to grow and improve, both personally and professionally. My focus is always on delivering a great experience for customers and contributing positively to them
Overview
3
3
years of professional experience
Work History
Scholarship Ambassador
Aston University
10.2024 - Current
- Helped organize and run events for current and prospective scholarship students, including open days and networking evenings.
- Met with partner companies to represent the scholarship programme and build connections for future opportunities.
- Spoke to students and guests about my experience as a scholar to help promote the programme
Crew Member
McDonald's Restaurant
10.2022 - Current
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Parkrun Volunteer
Parkrun
09.2023 - 09.2024
- Helped out at weekly Parkrun events in various roles like barcode scanning, marshalling, timekeeping, and setting up the course.
- Worked as part of a team to make sure the event ran smoothly and everyone felt welcome.
- Helped first-time runners feel welcome and explained how the event works
- Built confidence in speaking to new people and giving clear directions.
Administrative Officer
Sydni Centre
04.2023 - 04.2023
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Science - Cyber Security
Aston University
Birmingham, United Kingdom05-2028
Skills
- Customer service – always aim to make customers feel welcome, supported, and leave with a good experience
- Communication –Friendly and confident when talking to customers, always try to make them feel welcome
- Flexibility – Happy to help out wherever needed, whether that’s on the shop floor, tills, or in the back
- Teamwork – Work well with others and like being part of a team that supports each other
- Willingness to learn – Quick to learn new things and open to feedback
Languages
Persian
Bilingual or Proficient (C2)
Timeline
Scholarship Ambassador
Aston University
10.2024 - Current
Parkrun Volunteer
Parkrun
09.2023 - 09.2024
Administrative Officer
Sydni Centre
04.2023 - 04.2023
Crew Member
McDonald's Restaurant
10.2022 - Current
Bachelor of Science - Cyber Security
Aston University
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