Hospitality & events assistant
Arbroath Football Club
Arbroath, Angus
11.2024 - Current
- Delivered exceptional guest experience by efficiently handling their requests and queries.
- Coordinated with team members to ensure seamless organisation of events.
- Achieved smooth operation with meticulous attention to detail whilst setting up venues.
- Catered to special dietary requests, enhancing guest satisfaction level at dining events.
- Ensured timely delivery of services, resulting in positive reviews from clients.
- Demonstrated excellent multitasking skills whilst managing front desk operations during busy periods.
- Provided prompt resolution of complaints and disputes, thus maintaining harmonious relations with guests and patrons alike.
- Improved customer satisfaction by providing outstanding service at events.
- Maintained cleanliness standards to create a welcoming environment for guests.
