Heidi Waters
Lowestoft,Suffolk
Summary
I am flexible, a problem solver, enthusiastic and have good communication skills. I am applying for this role because I have been looking for a new challenge where I can transfer both my skills, qualities and truly make a difference and be an asset to your team.
My career started in IT, where I then moved into education, a residential children's home and then onto the Ambulance Service. I am now currently employed with the Local Authority as a Assistant Practitioner for Adults and also the Immediate response worker. It gives me great satisfaction to help and support people.
I can remain very calm whilst working under pressure whilst remaining good humoured and patient.
My career and life experiences have given me a strong sense of self confidence, a good judgement, with a strong work ethic.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Assistant practitioner ( & Immediate Response)
Adult Social Services- Norfolk County Council.
Norwich, Norfolk
10.2022 - Current
- Working with a variety of multidisciplinary teams to provide excellent care continuity.
- Working with clients and the general public.
- Case holder
- Point of contact for self neglect and hoarding type cases.
- Attending face to face visits for all urgent safeguarding and crisis care cases that come into the duty tray.
- Safeguard planning discussions.
- Commissioning care packages for clients.
- Accurate record keeping.
- Undertaking care act assessments.
- Completing mental capacity assessments.
- Protection of Property.
- Building relationships.
- Safeguarding vulnerable adults.
ECAT Assistant.
East of England Ambulance Service NHS Trust
Norwich, Norfolk
07.2018 - 10.2022
- Working within The Emergency Clinical Advice and Triage Centre within 999 Ambulance control room.
- Assisting Health Care Practitioners and working with Multi Disciplinary teams.
- Making sure patients receive the correct care and response.
- Regularly recording, monitoring patients conditions who are waiting for an ambulance response.
- Training Clinical and Non- Clinical staff on systems and procedures.
- Leadership development pathway and experiences.
Emergency Medical Dispatcher
East of England Ambulance Service NHS Trust
Norwich, Norfolk
07.2013 - 11.2018
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Ascertain information quickly and accurately.
- Where necessary provided life saving support instructions over the telephone.
- Served as first point of contact for callers seeking emergency support.
- Triaged calls under protocols and procedures.
- Team Leader secondment
Information and Resource Manager
Suffolk County Council- The Denes High School
Lowestoft, Suffolk
04.2011 - 07.2013
- Line Manager responsibilities.
- Responsible for managing the resource centre and all digital information.
- Managing modern day learning tools.
- Responsible for managing the school website and all digital signage,
- Budget holder.
IT Network Manager
Suffolk County Council - Roman Hill Middle School.
Lowestoft, Suffolk
09.2007 - 11.2011
- Assisting staff and pupils with all ICT related issues.
- Promoting E- Safety.
- Maintaining documentation.
- Maintaining licensing and warranties are up-to date and meet budgetary requirements.
- Manage the entire school ICT network both administration network and curricular.
- Offering ICT advise for learning.
- Supporting feeder schools with ICT related issues.
Children's Residential Home Practitioner (BANK)
Suffolk County Council
Beccles, Suffolk
10.2010 - 08.2011
- Contributing to all aspects of physical and emotional care of children.
- Promoting their welfare whilst working in partnership with other professionals and families.
- Being a positive role model for children and young persons.
Education
GCSEs -
Bungay High School
Suffolk 09.1999 - 07.2004
Level 2 Diploma - ICT System Support
Norwich City College
Norfolk 09.2005 - 09.2006
NVQ Level 2 - Information Practitioners
Norwich City College
Norfolk 09.2005 - 09.2006
Skills
- Full clean driving licence
- Good Humoured
- Effective communication skills
- The ability to identify risks
- Excellent written and verbal communication skills
- Ability to deal with people at all levels
- Problem solver
- Excellent IT skills
- Willing to learn and undertake training and further development opportunities
- Mental Health awareness
- Compassion and empathy
- Equality & Diversity awareness
- Conflict resolution skills
- Mental capacity act, consent and DoLS awareness
- Infection prevention and control
- Autism & Learning disabilities awareness
- Excellent crisis management skills
- Understanding barriers that people may face
Affiliations
- Going away in our motorhome with the dog, driving and binging Netflix.
Accomplishments
- Chief Officer commendation for Innovation
East Of England Ambulance Service Trust.
References
References available upon request.
Timeline
Assistant practitioner ( & Immediate Response)
Adult Social Services- Norfolk County Council.
10.2022 - Current
ECAT Assistant.
East of England Ambulance Service NHS Trust
07.2018 - 10.2022
Emergency Medical Dispatcher
East of England Ambulance Service NHS Trust
07.2013 - 11.2018
Information and Resource Manager
Suffolk County Council- The Denes High School
04.2011 - 07.2013
Children's Residential Home Practitioner (BANK)
Suffolk County Council
10.2010 - 08.2011
IT Network Manager
Suffolk County Council - Roman Hill Middle School.
09.2007 - 11.2011
Level 2 Diploma - ICT System Support
Norwich City College
09.2005 - 09.2006
NVQ Level 2 - Information Practitioners
Norwich City College
09.2005 - 09.2006
GCSEs -
Bungay High School
09.1999 - 07.2004
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