Heidi Jackson
Fair Oak,Hampshire
Summary
Office manager and senior administrator with over 30 years of experience in administration and office management. Expertise in enhancing operational efficiency and reducing costs through effective management and HR functions. Highly organized and detail-oriented, proficient in various IT systems, with a strong commitment to continuous skill development. Proven ability to thrive in diverse environments and adapt to changing circumstances.
Overview
20
20
years of professional experience
Work History
PA/Carer
Self Employed
Fair Oak, Hampshire
03.2021 - 07.2026
- Diary, events and appointment management.
- Personal and household administration.
- Nominated sole LPA dealing with all financial and health concerns.
- Shopping, cooking, gardening, cleaning and property maintenance.
- Providing full transport service.
- Handled confidential documents with discretion, maintaining privacy and security of sensitive information.
Executive Administration Assistant
TOCA Group Ltd
Southampton
03.2020 - 03.2021
- Dealing with acquisitions of new businesses.
- Completing due diligence paperwork.
- Keeping accurate and up to date records on spreadsheets.
- Maintaining share point documents/records.
- Covering Reception/dealing with enquires.
- Events/meeting planning.
- Ordering office equipment, supplies and stationery.
- Website: Not provided
Marketing Administrator
Red Funnel Ferries
Southampton
06.2018 - 03.2020
- Data base and spreadsheet management.
- Organising corporate events for employees and the public.
- Liaising with local charities, arranging donations.
- Reception Cover, dealing with telephone calls and visitors.
- Monitoring departmental budgets.
- Booking services of external contractors.
- Website: Not provided
Office Manager (FTC Maternity Cover)
Navico UK Limited
Chandlers Ford
06.2017 - 05.2018
- Invoice management - Payment of weekly vendor costs and expenses claims.
- Weekly bank/credit card payment reconciliations, Monthly salaries preparation.
- Regular company credit card expenditure analysis.
- Initial point of contact for HR enquiries, New starter inductions and processing of all necessary paperwork.
- Co-ordination/implementation of Health & Safety for site.
- Ongoing revision of company Risk Assessments.
- Meeting coordination and corporate travel booking /management.
- Facilitation of office facilities- insurances, security, purchasing, maintenance contracts, booking services.
- Liaising with contractors/service providers.
- Procurement of all office supplies - Stock control & Waste Management.
- Supervision of courier and mail room services.
- Website: Not provided
Administrator (FTC Maternity Cover)
Southampton Primary Care Trust
Southampton
10.2016 - 04.2017
- Based in Central Hub, booking clinical appointments for GP, Physio and Nurse out of hours service.
- Building monthly rotas on appointment booking system.
- Ensuring all 6 hub offices within GP surgeries covered for reception and clinical staff.
- Administrative reporting on hub office activities.
- Ownership of data bases and reporting systems.
- Regular use Microsoft Office packages along with the NHS TPP System One package.
- Analysing data for weekly reports.
- Processing urgent referrals, scanning/attaching information to patient records.
- Website: Not provided
Office Manager (FTC Maternity Cover)
Excel Roofing Services
Eastleigh
06.2015 - 09.2016
- Front of house, answering telephone enquiries and dealing with visitors.
- Dealing with emails, faxes, incoming/outgoing mail.
- Ordering of office and maintenance of office stock and machinery and maintain effective cost control.
- Management of paperwork, upkeep of contractual works and staffing files.
- Organising/facilitating meetings both on and off site.
- Ownership of petty cash, authorising expenses and recording workforce hours.
- Reporting of leave/absence for central reporting.
- Credit control duties, achieving payment of outstanding payments.
- Management of fleet vehicles.
- Website: Not provided
National HR Administration Manager / PA service to two Senior Executives
NHS Direct
Hedge End, Southampton
07.2006 - 03.2014
- Facilitation of meetings, taking minutes and travel management.
- Production/maintenance of individual departmental organisational structures for the national organisation.
- Maintenance of Departmental web pages.
- Ownership of Departmental electronic filing systems, spreadsheets and reporting systems.
- Office Management, ordering all office equipment and stationery.
- Arranging maintenance contracts and liaising with contractors.
- Raising purchase orders/authorisation of invoices for payment.
- Analysis/monitoring of complex departmental budgets.
- Lead at regular monthly site facilities meetings.
- Assertive, positive communication of organisational policies and procedures ensuring bottom line results.
- Line Management of 8 members of Administration Team.
- Hosting regular 1:1 meetings with team, identifying training needs, offering guidance for career progression.
- Completion of annual appraisals, monitoring annual leave, access hours' claims and sickness absence.
- HR file audits, ensuring data protection requirements are met.
- Organisation/facilitation/ attendance of recruitment fares/national recruitment drives.
- Facilitation of end to end recruitment process, interviewing, and communication of outcome.
- Formal job matching and evaluation process of all of new and revised posts within the organisation.
- Website: Not provided
Education
RSA Personal Secretarial Certificate -
01.1992
RSA Stages I, II & III Typing Skills -
01.1992
RSA Stages I, II & III Word Processing Skills -
01.1992
BTEC National Diploma - Business & Finance
01.1991
GCSE - Mathematics, English Language, English Literature & Integrated Sciences
01.1989
Skills
- Office/Facilities Management
- Analysis of Documentation
- Creation of Policies / Procedures
- Facilitation of corporate/social events
- Travel Booking / Organisation
- Control of Stock and Waste
- Efficient Time Management
- Diary Management
- Strategic Planning
- Diary management
- Event planning
- Financial management
- Record keeping
Custom Section
- Office/Facilities Management
- Analysis of Documentation
- Creation of Policies / Procedures
- Facilitation of corporate/social events
- Travel Booking / Organisation
- Control of Stock and Waste
- Efficient Time Management
- Diary Management
- Strategic Planning
References
Available on request
Hobbies and Interests
- Property renovation
- Interior design
- Gardening
- Socialising with family & friends
- Owner of dog
- Health, fitness and mental wellbeing
Timeline
PA/Carer
Self Employed
03.2021 - 07.2026
Executive Administration Assistant
TOCA Group Ltd
03.2020 - 03.2021
Marketing Administrator
Red Funnel Ferries
06.2018 - 03.2020
Office Manager (FTC Maternity Cover)
Navico UK Limited
06.2017 - 05.2018
Administrator (FTC Maternity Cover)
Southampton Primary Care Trust
10.2016 - 04.2017
Office Manager (FTC Maternity Cover)
Excel Roofing Services
06.2015 - 09.2016
National HR Administration Manager / PA service to two Senior Executives
NHS Direct
07.2006 - 03.2014