Jessica Gange
Bexley,Kent
Summary
19 years of experience in administrative reception and office coordination, currently serving as Office Host at Calford Seaden. Expertise in overseeing office logistics, managing supplies, and facilitating facilities management. Proficient in supporting C-suite executives with complex diary management, travel arrangements, and coordinating meetings. Strong organizational skills, attention to detail, and ability to thrive in fast-paced environments, complemented by excellent communication and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Office Host/PA
Calford Seaden
London
09.2022 - Current
- Act as go-to for daily office operations supporting 40 people.
- Coordinate visitor arrivals for the London office and sign-in needs.
- Manage travel bookings and keep itineraries accurate for partners.
- Provide full PA support for equity partners across business teams.
- Run complex diary and calendar scheduling for internal and external meetings.
- Book and set up client meetings via Teams and organise lunches.
- Arrange restaurant reservations and coordinate meeting logistics end-to-end.
- Coordinate in-house events, including staff socials and offsites.
- Arrange contractor and vendor set-ups for office requirements.
- Manage SAP Concur expenses for equity partners efficiently.
- Partner with HR admin support for onboarding and offboarding processes.
- Coordinate facilities management and day-to-day office services.
5* Front of House Receptionist
ISS Facility Services
Canary Wharf
11.2013 - Current
- Represent ISS daily to deliver 5-star cover as network team member.
- Cover 17 sites, including GPE reception and Sony Music reception support.
- Handle 50-100 daily calls through phone and switchboard systems.
Workspace Experience Facilities Coordinator
Ballys
London, W1
01.2020 - 08.2022
- Managed vendor relationships for suppliers as main contact for queries.
- Arranged global travel bookings for staff across changing schedules.
- Completed daily team administration to keep office routines running smoothly.
- Assisted finance team with credit card reconciliation and supporting receipts.
- Supported facilities management by managing office services and on-site facilities.
- Co-ordinated in-house events for celebrations, socials, and staff offsites.
- Booked first aid and fire safety training courses for staff.
- Oversaw business purchases, raised requests, and followed internal purchasing processes.
- Managed on-site contracts and provided administrative support to employees.
- Completed pregnancy risk assessments and logged workplace control actions.
- Implemented hybrid working equipment for new joiners and set up systems.
- Supported internal finance processes to maintain accurate records.
- Co-ordinated online gaming activities within agreed company guidance.
Front of House Coordinator
Gamesys Ltd
London, W1
09.2014 - 01.2020
- Greet guests and assist staff at reception in a friendly manner.
- Maintain reception area order and keep front desk presentation professional.
- Manage facilities email inbox and respond to requests within set timelines.
- Record temporary user cards for contractors and visitors accurately.
- Coordinate with suppliers and contractors to keep day-to-day work moving.
- Maintain visitor and maintenance logs with clear, up-to-date details.
- Provide refreshments for external and board meetings to support smooth hosting.
- Coordinate global travel arrangements using Jira ticket requests.
- Purchase office supplies to keep essential stationery and consumables stocked.
- Assist finance team with credit card reconciliation for accurate records.
- Receive deliveries for London office and route them to the right desks.
- Book couriers on request to support timely dispatch and collection.
- Support internal events arrangements to help meetings run efficiently.
- Complete ad hoc tasks to meet changing business needs each day.
- Support online gaming operations and handle routine visitor queries.
Front of House Receptionist / PA to Office Manager
Dolby Australia
North Sydney
07.2013 - 11.2013
- Answer 20 calls daily and greet visitors at front desk reception.
- Handle dishwashing and complete after-lunch kitchen wash-down duties.
- Support office administration manager with routine paperwork and daily admin tasks.
- Plan office events with administration manager, including Christmas and family celebrations.
- Maintain cleanliness across office areas to agreed standards.
- Manage FedEx courier collection and coordinate deliveries for incoming shipments.
- Track shop count records for office product purchases and birthday supplies.
Customer Service (mat cover)
Coty Australia
Sydney CBD
07.2012 - 05.2013
- Process beauty brand orders, including Rimmel, Sally Hansen, and Cutex, for both sides of business.
- Place prestige beauty orders, including CK One, Colour Philosophy, and Ultra Prestige fragrances.
- Process cosmetics and fragrance orders by email and fax for major pharmacies and department stores.
- Monitor delivery windows and liaise with retailers and distribution centres when needed.
- Answer calls from sales reps and customers about day-to-day orders and changes.
- Process credits using spreadsheets for Priceline when product lines discontinue.
- Track and trace deliveries with transport carriers and provide PODs when requested.
- Liaise with transport carriers on deliveries, returns, and rejections issues.
- Coordinate with contract warehouse on order problems and stock checks.
- Support cosmetic and fragrance order fulfilment across major accounts.
Front of House Receptionist (Long term temp)
Apparel Group Australia
Waterloo
11.2011 - 07.2012
- Front of House Receptionist monitoring switchboard taking over 200 calls a day for Sportscraft, SABA & Private Label, e.g. Sportsgirl
- Meeting & Greeting clients
- Lunch orders for the office
- Diary management
- Booking out conference rooms for staff
- Ordering & receiving magazines and distributing accordingly
- Brand Fashion House
Assistant to Account Manager
Creative UK Ltd
W1
08.2007 - 09.2011
- Dealt with appointed accounts including John Lewis, House of Fraser, Clarks, Lipsy International.
- Liaised with Hong Kong and India factories to issue samples for development.
- Negotiated pricing with customers and factories for upcoming product runs.
- Loaded purchase orders and sealed samples until items reached production and shipment.
- Maintained critical paths for all customers, including pricing data updates.
- Completed general administration, filing work, answering phones, and entering data.
- Prepared showroom displays for customer meetings and supported product development.
- Pulled current trends from WGSN and magazines for customer boards.
- Supported handbag design supplier workflows for ongoing development.
Education
AS Level - Travel and Tourism
Blackfen Sixth Form
01.2004
GCSEs - English, Maths
Blackfen School for Girls
01.2003
Skills
- Office administration
- Vendor management
- Event coordination
- Travel arrangements
- Facilities management
- Microsoft Office proficiency
- Diary management
- SAP Concur expertise
- Client communication
- Professional etiquette
- Time management
- Team collaboration
- Calm under pressure
- Clear communication
- Adaptable problem solving
- Effective listening
- High energy levels
- Scheduling skills
- Crisis handling strategies
- Fire safety training
- Multitasking proficiency
Custom Section
- First aid at work, 2024-07-01, 2026-07-01, Competence in currently accepted first aid practice and in accordance with the Health and Safety (First Aid) Regulations 1981
- Blackfen Sixth Form, 2003-01-01, 2004-01-01, 1 AS Levels (Travel and Tourism)
- Blackfen School for Girls, 1998-01-01, 2003-01-01, 10 x GCSEs at A-C grades (Including English and Maths)
Timeline
Office Host/PA
Calford Seaden
09.2022 - Current
Workspace Experience Facilities Coordinator
Ballys
01.2020 - 08.2022
Front of House Coordinator
Gamesys Ltd
09.2014 - 01.2020
5* Front of House Receptionist
ISS Facility Services
11.2013 - Current
Front of House Receptionist / PA to Office Manager
Dolby Australia
07.2013 - 11.2013
Customer Service (mat cover)
Coty Australia
07.2012 - 05.2013
Front of House Receptionist (Long term temp)
Apparel Group Australia
11.2011 - 07.2012
Assistant to Account Manager
Creative UK Ltd
08.2007 - 09.2011
AS Level - Travel and Tourism
Blackfen Sixth Form
GCSEs - English, Maths
Blackfen School for Girls