Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Ellen Roche

Dublin,Dublin

Summary

Hard-working and proactive with a solid foundation of trustworthy and dependable performance. Friendly, with good interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

RETAIL ASSISTANT

Brown Thomas Department Store
Dublin
10.2023 - 01.2024
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Operated cash registers efficiently during peak hours of business.

WAITING STAFF

Mint Leaf Indian Restaurant
Drumcondra
08.2022 - 10.2023
  • Greeted customers and provided menus.
  • Delivered food and drinks to tables in a timely manner.
  • Ensured that all dining areas were clean and tidy during service.
  • Demonstrated excellent customer service skills at all times.

Bartender

Aramark Limited
Croke Park, Dublin
04.2022 - 08.2022
  • Served wine, draft and bottled beer and non alcoholic drinks
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

PROPERTY MANAGEMENT ADMINISTRATOR

Self-employed
Drumcondra, Dublin
01.2020 - 12.2021
  • Maintained accurate records of tenant leases, rental agreements and other related documents.
  • Handled tenant complaints regarding noise disturbances or other issues within the building complex.

Education

Bachelor of Business Studies -

Dublin City University

7 higher level honours in the leaving Certificate 2022 -

Loreto College

Skills

  • Excel
  • Client relationships
  • Accounting
  • Team working
  • Customer service
  • Self Motivation
  • Reliable and Responsible

Timeline

RETAIL ASSISTANT

Brown Thomas Department Store
10.2023 - 01.2024

WAITING STAFF

Mint Leaf Indian Restaurant
08.2022 - 10.2023

Bartender

Aramark Limited
04.2022 - 08.2022

PROPERTY MANAGEMENT ADMINISTRATOR

Self-employed
01.2020 - 12.2021

Bachelor of Business Studies -

Dublin City University

7 higher level honours in the leaving Certificate 2022 -

Loreto College
Heather Ellen Roche