Heather Shanks
Cupar,Fife
Summary
Reliable and punctual final-year Neuroscience student at the University of St Andrews with a strong work ethic and commitment to high standards. Experienced in working with the public and maintaining organised, safe environments, alongside practical knowledge of animal care and welfare. Known for being dependable, adaptable, and able to communicate effectively with individuals of all ages.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work history
Cleaner
CIA cleaning
Kinross, Fife
2026.01 - 2026.02
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Secured premises at end of shift, ensuring safety of all areas.
- Collaborated closely with homeowners to understand specific cleaning preferences or requirements.
- Performed deep-cleaning tasks for maintaining overall household cleanliness.
- Followed up on homeowner requests promptly, ensured satisfaction with service provided.
Volunteer
Balcurvie Riding School
Windygates, Fife
2017.06 - 2026.01
- Provided customer-facing support, responding to public enquiries and assisting visitors in a busy environment.
- Led and supervised group riding hacks for riders of different ages and experience levels, ensuring safety and organisation.
- Assisted with and delivered beginner riding lessons, helping new riders build confidence and skills.
- Maintained high standards of horse health and welfare, including daily care and monitoring wellbeing.
- Helped maintain a safe, clean, and organised workplace environment.
- Built strong rapport with children, teenagers, and adults through clear and supportive communication.
- Trained new staff members to ensure efficient stable operations.
- Communicated effectively with clients, fostering trust and long-lasting relationships.
Education
Bachelor of Science - Neuroscience
University of St Andrews
St Andrews2026-06
Highers - Biology
Bell Baxter High School
Cupar2021-06
Highers - Chemistry
Bell Baxter High School
Cupar2021-06
Highers - Mathematics
Bell Baxter High School
Cupar2021-06
Highers - English
Bell Baxter High School
Cupar2021-06
SCQF level 6 Foundation Apprenticeship - Social Services: Children and Young People
Bell Baxter High School
CuparSkills
- Compliant with instructions
- Efficiency optimisation
- Positive attitude
- Proactive
- Punctual
- Strong work ethic
- Time efficiency
- Clear communication
Personal Experience
Part of a Fostering Family - 2012- current
- Supported a fostering household specialising in the care of infants experiencing drug and alcohol withdrawal, contributing to daily routines and maintaining a safe, stable environment
- Assisted in caring for children with complex emotional and developmental needs, including those with Fetal Alcohol Spectrum Disorder (FASD)
- Co-delivered training sessions for foster carers and social workers on FASD, sharing practical insight and lived experience
- Developed strong awareness of safeguarding, trauma-informed care, and the impact of early adversity on child development
- As an adult, provided support to parents, gaining insight into the challenges of trauma and unpredictable behaviours and the support required to maintain secure family environments
- Demonstrated empathy, patience, resilience, and effective communication - both verbally and non-verbally- in emotionally demanding situations
- Provided crisis support
- Have experience working alongside social workers and other professionals to meet the best interests of the looked-after-child and their families
- Demonstrated the ability to work independently with responsibility, as well as collaboratively within a wider care team
Young Carer/Carer for Siblings - 2012-current
- Supported a family member with day-to-day care needs, contributing to their wellbeing and independence
- Gained insight into the impact of health and/or additional needs on individuals and families
- Practised patience, emotional resilience, and a person-centred approach to care
- Developed effective communication skills and the ability to respond calmly in challenging situations
- Demonstrated reliability and commitment in a demanding and responsible role
References
References available upon request.
Timeline
Cleaner
CIA cleaning
2026.01 - 2026.02
Volunteer
Balcurvie Riding School
2017.06 - 2026.01
Bachelor of Science - Neuroscience
University of St Andrews
Highers - Biology
Bell Baxter High School
Highers - Chemistry
Bell Baxter High School
Highers - Mathematics
Bell Baxter High School
Highers - English
Bell Baxter High School
SCQF level 6 Foundation Apprenticeship - Social Services: Children and Young People
Bell Baxter High School