Heather Matthews

Taking customer orders and processed payments efficiently during busy shifts, ensuring smooth service flow.

Served customers, cleared plates, and washed pots to maintain service continuity and enhance guest experience.

• Answered guest queries and addressed concerns promptly, contributing to positive customer interactions.

Managed animal care tasks and maintained cleanliness of all areas to ensure a safe environment for animals and guests.

Provided guest information and offered animal handling and welfare guidance to promote responsible pet ownership.

• Conducted weaving demonstrations to engage guests and enhance their experience during busy periods.

Navigated job loss due to seasonal redundancy.

Took customer orders and processed payment

Cleared payment tables a

• Washed up after service to keep the workspace clean.

I left due to lack of payslips

Coordinated holiday cottage cleaning schedule and provided private care support for family member, ensuring high standards of cleanliness and care.

Greet guests and host arrivals, confirmations, and departures each shift.

Check in and check out details, then reply to guest emails promptly.

• Take bookings and resolve problems, complete invoices and close down shift.
• Provide breakfast and evening meal service, ensuring guest satisfaction and timely delivery.
• Order stock for kitchen and bar to maintain inventory levels and support daily operations.

Plan and deliver English lessons for young children.

Prepare lesson plans and resources for each learning session.

Write learning materials and compose simple songs to support lessons.

Run teacher training courses to share classroom methods and improve their English.

Casual tour guide during the Summer holidays.

Leading German speaking tours around Southern England which included detailed preparation, giving information in a humorous manner, solving problems quickly, checking room standards and reporting accordingly, being spontaneous and adapting tours at the last minute.

Improved customer satisfaction by offering tailored tour guidance based on preferences.

Performed First Aid when necessary, prioritising tourist's health and well-being.

Coordinated effectively with travel agencies for successful group tours.