HEATHER EMMA LOUISE FARROW
Burslem,Stoke-on-trent
Summary
Expert in supporting diverse populations, including adults and children with additional needs and challenging behaviour's. Proficient in communication and relationship-building, consistently delivering exceptional care and customer service. Reliable and adaptable, excelling in both independent and team environments. Committed to high standards, demonstrating a strong work ethic and meticulous attention to detail.
Overview
10
10
years of professional experience
Work history
Self-Employed Family Carer
05.2021 - 03.2023
- Provided daily care, support, and assistance to family members.
- Organised and managed household responsibilities and daily routines effectively.
- Assisted individuals with activities of daily living due to age, illness, injury, or long-term conditions.
- Adapted care and support according to individual needs, preferences, and wellbeing.
- Assisted with feeding, personal care, and maintaining comfort and dignity.
- Demonstrated patience, empathy, and strong problem-solving skills while managing complex situations.
- Maintained a safe, supportive, and positive environment at all times.
Housekeeper / Cleaner
03.2019 - 05.2020
- Delivered high standards of cleaning and housekeeping services within allocated timeframes.
- Cleaned and disinfected communal areas, ensuring excellent hygiene standards.
- Maintained bathrooms, kitchens, and living spaces to a high standard.
- Removed waste and recycling regularly to ensure clean and safe environments.
- Built positive working relationships with clients through reliability and professionalism.
- Consistently exceeded client expectations through attention to detail and quality service.
- Deep cleaned properties with a meticulous and organised approach.
Model
International Dynamite Models & London Model Management
02.2013 - 01.2017
- Participated in commercial, fashion, and promotional modelling assignments.
- Represented brands professionally during fashion shows, photo shoots, and promotional events.
- Worked collaboratively with photographers, designers, event organisers, and creative teams.
- Travelled internationally for modelling assignments and promotional campaigns.
- Supported charity events and promotional activities as a brand ambassador.
- Demonstrated confidence, professionalism, adaptability, and excellent presentation skills.
Education
IT & Business Studies
Stoke-on-Trent College
02.2023 - 07.2023
Level 1 NVQ - Customer Services
Learn Direct
01.2011 - 01.2011
NVQ Level 2 - Hair & Beauty
Hammersmith College
London 01.2004 - 01.2004
Skills
- Customer Service
- Care and Support
- Communication Skills
- Teamwork and Collaboration
- Building Positive Relationships
- Time Management
- Organisation and Planning
- Problem Solving
- Adaptability and Flexibility
- Professionalism
- Housekeeping and Cleaning Standards
- Health and Safety Awareness
- Working with Vulnerable Individuals
- Managing Challenging Behaviour
- Attention to Detail
REFERENCES
Available upon request.
ADDITIONAL INFORMATION
- Excellent interpersonal and communication skills.
- Friendly, approachable, and professional manner.
- Enjoy travelling and meeting people from different backgrounds and cultures.
- Committed to maintaining a healthy and active lifestyle.
- Eager to continue developing skills through training and new opportunities.
- Able to work effectively under pressure and adapt to changing situations.
Affiliations
- Passionate about International travel and learning new cultures, paired with a dedicated routine of outdoor activities and strength building to maintain overall health and endurance.
- fitness enthusiast, "dedicated to wellness" very active lifestyle advocate.
Timeline
IT & Business Studies
Stoke-on-Trent College
02.2023 - 07.2023
Self-Employed Family Carer
05.2021 - 03.2023
Housekeeper / Cleaner
03.2019 - 05.2020
Model
International Dynamite Models & London Model Management
02.2013 - 01.2017
Level 1 NVQ - Customer Services
Learn Direct
01.2011 - 01.2011
NVQ Level 2 - Hair & Beauty
Hammersmith College
01.2004 - 01.2004