Heather Bateman
Hessle,uk
Summary
Dedicated professional with a strong emphasis on great customer service and quick-paced, high-quality performance. Demonstrates exceptional adaptability, a caring attitude, and effective retention of information. Skilled in record-keeping, hygiene, and health practices, with notable patience and tact. Committed to maintaining high standards of service while pursuing opportunities for growth in customer-focused roles.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work history
Care assistant
Heswood Care Home
02.2025 - 07.2025
- I am currently working as a care assistant at hessslewood care home, during my time here I have enjoyed taking part in all the training opportunities they have provided me, further advancing my knowledge in moving and handling, safeguarding and health and safety.
- Here i have been flexible, hard working, and aim to continuously reflect, on improving the standard of myself to ensure that the highest standard of care is provied to all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Care assistant
St Mary's Riverside
Hessle
02.2023 - 02.2025
- As a care assistant, I have developed comprehensive skills in providing high-quality care to residents with various needs, including those with dementia and end-of-life care.
- I have gained experience supporting individuals with diverse needs, and I have perfected my understanding of providing personal care, assisting with mobility, maintaining accurate records, and being a reliable staff member whom both my team and residents can rely on.
- Being fortunate enough to have this opportunity has made me passionate about healthcare and understanding the vital role of empathy and respect in caregiving.
Team Member
McDonald's
Willerby, Hull
09.2022 - 02.2023
- Working at McDonald's has been a great experience developing my skills in the kitchen, working as a team member with my colleagues to be fast, efficient, and reliable.
- Here I have worked in most positions, but mainly worked in the kitchen.
- I have gotten many responsibilities, including cleaning fryers, grills, ovens, deep cleaning, and closing the store for the night.
Retail Worker
B&M
Willerby, Hull
04.2020 - 06.2021
- While finishing my final year in education and during the pandemic, I was fortunate to be able to secure a place working in retail.
- During working at B&M, I perfected restocking, cleaning, and problem-solving, and was fast and persistent.
- I gained a lot of social skills, too, and generally enjoyed my year working for the company.
Kitchen porter
The Wheel
Ticknall
03.2018 - 09.2018
- I was a kitchen porter at The Wheel Pub.
- My duties included dish washing, cleaning down the kitchen after food service, as well as food prep.
- I worked fast to ensure that the busy restaurant’s kitchen always had the tools at hand to prepare the meals for customers.
- I even managed to help with desserts and other small dishes to speed up kitchen service.
Kitchen porter
The Mary Rose
Walsall
08.2016 - 03.2018
- I was fortunate enough to start my kitchen porter history at an early age, thanks to a family-run pub in Walsall.
- Here I learnt how to deep clean the kitchen as well as regular kitchen porter duties, and I did this weekly.
- In the Mary Rose, I was no stranger to the odd glass collecting shift or cleaning the bar areas, I have very mixed transferrable skills to help many aspects of restaurant or pub service.
Volunteer Worker
Blue Cross Charity Shop
Cannock
08.2016 - 03.2018
- In addition to my part-time job and my studies, I gained retail experience at the Blue Cross charity shop.
- I learned a lot of customer service skills working here and was even taught how to use a modern EPOS system.
- I spent my days arranging stock and helping customers to purchase items for a great cause.
Education
GCSEs -
Cheslyn Hay High School
interactive arts - undefined
Hull College
09.2018 - 09.2020
Skills
- Great customer service
- Quick-paced and high-quality performance
- Adaptability
- A caring attitude
- Patience and tact
- Effective retention of information
- Record-keeping
- Hygiene and health
Custom
I am a compassionate and creative individual with a deep passion for art, cooking, and animals, complemented by a strong interest in health care. My love for artistic expression has cultivated my attention to detail and patience.Caring deeply for animals has reinforced my sense of empathy and responsibility, qualities I strive to bring into every aspect of my life. With a genuine interest in health care, I am eager to combine my compassionate nature and creativity to make a positive difference in people's lives. I am motivated to develop my skills further within a caring and dynamic environment where I can contribute meaningfully and continue to grow professionally.
Timeline
Care assistant
Heswood Care Home
02.2025 - 07.2025
Care assistant
St Mary's Riverside
02.2023 - 02.2025
Team Member
McDonald's
09.2022 - 02.2023
Retail Worker
B&M
04.2020 - 06.2021
interactive arts - undefined
Hull College
09.2018 - 09.2020
Kitchen porter
The Wheel
03.2018 - 09.2018
Kitchen porter
The Mary Rose
08.2016 - 03.2018
Volunteer Worker
Blue Cross Charity Shop
08.2016 - 03.2018
GCSEs -
Cheslyn Hay High School
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